Summary
Overview
Work History
Education
Skills
Education
Timeline
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Kalena Stuart

Atlanta,Georgia

Summary

Highly motivated individual with a passion for delivering excellent customer service. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Collection Representative

CarMax
Atlanta, GA
01.2024 - Current
  • Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
  • Address and resolve any disputes or concerns raised by debtors regarding account or payment terms.
  • Manage high-volume call list to contact debtors to learn more about payment status, and negotiate payment arrangements.
  • Proficiency entering and managing data in collection software and databases.
  • Collaborated with team members to meet or exceed collection goals.

Sales Associate

IKEA
Atlanta, GA
09.2021 - 08.2024
  • Achieved a customer satisfaction rating of 95% by actively listening to customer needs and delivering personalized product recommendations, showcasing exceptional customer service skills.
  • Collaborated with a cross-functional team to devise and implement successful sales strategies.
  • Ensured product availability and minimized stock discrepancies by maintaining a precise and well-organized inventory system.
  • Keep track of product reports by analyzing market data and customer trends.
  • Worked with store managers to implement new displays, promotions, and store layout changes.
  • Developed innovative approaches to store layout to optimize customer flow, and optimize sales potential.
  • Completed data entry tasks with accuracy and efficiency.

Host

Snooze
Atlanta, GA
10.2023 - 03.2024
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Maintain reservations and to-go orders by phone, answer customer questions, and inform customers of accurate wait times.
  • Monitored the seating area and checked the restrooms regularly to keep them spotless.

Assistant Teacher

Primrose School of Buckhead
Atlanta, GA
10.2022 - 03.2023
  • Conducted daily classroom management tasks, including maintaining student records, tracking attendance, and organizing educational materials to create an organized and conducive learning environment.
  • Assisted with feeding children and changing diapers, ensuring that their physical needs were met.
  • Organized and supervised outdoor activities that promoted physical activity, and improved coordination.
  • Developed and implemented health and safety protocols that ensured the safety of children in daycare.
  • Communicate with parents, and follow up with their child's development.
  • Follow all safety rules and regulations while in the facility.

Hookah/Server

Match
06.2022 - 09.2022
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and drinks.
  • Operated cash register , credit card machine, and other electronic equipment accurately and efficiently.
  • Adapted quickly to changes in restaurant environment to provide best service possible.
  • Consistently maintained high level of customer satisfaction by providing friendly, efficient service.
  • Demonstrated strong multitasking skills by efficiently managing multiple tables, prioritizing tasks, and ensuring all guests received great dining experience.
  • Monitored inventory levels to ensure product availability and accuracy of inventory records.

Group Leader

SCO Family of Services
06.2019 - 09.2021
  • Created a positive learning environment for students by encouraging critical thinking and problem-solving.
  • Assisting children with homework, projects, and overall academics.
  • Facilitated small group activities and provided one-on-one support to students, improving their understanding and engagement in the learning process.
  • Collaborated with colleagues and parents to assess individual student progress, addressing any academic or behavioral concerns promptly and effectively.
  • Follow all safety rules and regulations while in the facility.

Paraprofessional

Home Care of New York
Brooklyn, NY
03.2021 - 08.2021
  • Assisted teachers in creating and implementing engaging lesson plans, resulting in improved student participation and learning outcomes.
  • Provided one-on-one support to students with special needs, adapting materials and activities to meet their individual needs, and promoting their academic and social development.
  • Utilized strong organizational and multitasking skills to manage administrative tasks, such as record keeping, scheduling, and communication with parents and school staff.
  • Collaborated with colleagues to develop and implement behavior management strategies, resulting in a positive and inclusive classroom environment.

Activity Specialist

Medgar Evers Cornerstone Program
07.2018 - 09.2019
  • Supervised campers during activities to ensure safety and adherence to rules.
  • Escorted youth to social events in community.
  • Assisting children with homework, projects and overall academics.
  • Follow all safety rules and regulations while in facility.
  • Developed and implemented comprehensive summer camp curriculum that incorporated physical activities, educational projects, and recreational outings.

Sales Associate/Cashier

Eataly
08.2016 - 06.2018
  • Managed transactions with customers using cash or credit.
  • Issued receipts, refunds and exchanges where applicable.
  • Resolve customer complaints and assist with relevant information.
  • Engaged in Greeting, Engaging & Thanking customers.
  • Organize and maintain spotless area for Takeout/Delivery staging areas.
  • Trained and coached new hires on best practices and customer service standards.

Receptionist/Floater

MLK After School Program
12.2015 - 12.2016
  • Greeted Parents in friendly and professional manner.
  • Oversaw material and equipment preparation for after school activities.
  • Recognized and responded to students' individual needs and learning styles Created reports and hand out documents as requested by office manager.
  • Follow all safety rules and regulations while in facility

Education

HIGH SCHOOL DIPLOMA -

Benjamin Banneker
Brooklyn, NY
06.2013

Some College (No Degree) -

Georgia State University
Atlanta, GA

Some College (No Degree) -

Borough Of Manhattan Community College
New York City, NY

Skills

  • Customer service
  • Negotiation
  • Data entry
  • Detail-oriented
  • Problem Solving
  • Time management
  • Product Knowledge

Education

false

Timeline

Collection Representative

CarMax
01.2024 - Current

Host

Snooze
10.2023 - 03.2024

Assistant Teacher

Primrose School of Buckhead
10.2022 - 03.2023

Hookah/Server

Match
06.2022 - 09.2022

Sales Associate

IKEA
09.2021 - 08.2024

Paraprofessional

Home Care of New York
03.2021 - 08.2021

Group Leader

SCO Family of Services
06.2019 - 09.2021

Activity Specialist

Medgar Evers Cornerstone Program
07.2018 - 09.2019

Sales Associate/Cashier

Eataly
08.2016 - 06.2018

Receptionist/Floater

MLK After School Program
12.2015 - 12.2016

HIGH SCHOOL DIPLOMA -

Benjamin Banneker

Some College (No Degree) -

Georgia State University

Some College (No Degree) -

Borough Of Manhattan Community College

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