Kalena Williams
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Administrator in Training- Internship
Retired Unlimited Inc.
03.2024 - 09.2024
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Assisted in the development of marketing strategies increasing facility occupancy rates and attracting new residents to the community.
- Implemented best practices in assisted living administration, resulting in improved overall facility performance metrics.
Director of Human Resources
Atlantic Shores Rehabilitation and Nursing Center
09.2023 - 04.2024
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Director of Human Resources
The Terraces at Tuckerman Lane
01.2022 - 09.2023
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained and developed job descriptions, onboarding handbooks, and training programs.
- Implemented performance management system, aligning employee goals with organizational objectives.
- Recruited and hired key leadership positions to strengthen management team.
- Educated managers on best practices related to employee coaching, counseling, performance evaluations, and disciplinary actions.
Client Service Coordinator
Banfield Animal Hospital
10.2019 - 01.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Director of Operations
A Better Solution In Home Care Inc.
02.2011 - 07.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Human Resources & Staffing Coordinator
Homewatch Caregivers Of Falls Church
08.2006 - 02.2011
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Assisted in the development of employee recognition programs to incentivize strong performance and boost morale.
- Coordinated staff training sessions to improve workforce development and enhance overall productivity.
- Supported change management initiatives by communicating updates effectively throughout the organization.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Virginia Beach, VA05-2019
Skills
- Operations
- Customer Service
- Problem-Solving
- Employee Relations
- Multitasking and Organization
- Compensation and benefits
- Onboarding process
- Training development
- Recruitment and hiring
- Payroll coordination
- HR analytics
- Grievance handling
Timeline
Administrator in Training- Internship
Retired Unlimited Inc.
03.2024 - 09.2024
Director of Human Resources
Atlantic Shores Rehabilitation and Nursing Center
09.2023 - 04.2024
Director of Human Resources
The Terraces at Tuckerman Lane
01.2022 - 09.2023
Client Service Coordinator
Banfield Animal Hospital
10.2019 - 01.2022
Director of Operations
A Better Solution In Home Care Inc.
02.2011 - 07.2019
Human Resources & Staffing Coordinator
Homewatch Caregivers Of Falls Church
08.2006 - 02.2011
Bachelor of Science - Healthcare Administration
ECPI University
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