Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kalene Woods

Beaumont,Texas

Summary

Dynamic small business owner with a proven track record in customer relations and operational efficiency. At Home Depot, expertly managed scheduling to enhance workflow and fostered strong relationships with staff. Skilled in financial management and committed to exceptional client service, driving repeat business and referrals through effective communication and relationship building.

Overview

27
27
years of professional experience

Work History

Owner

Kalene's (custom Cakes and Cookies)
04.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Scheduling Coordinator/Administrative Assistant

Home Depot
11.1997 - 02.2017
  • Utilized software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.

Education

High School Diploma -

West Brook High School
Beaumont, Tx
05-1997

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Administrative skills
  • Payroll processing
  • Maintaining files
  • Scheduling
  • Team player
  • Human resources support
  • Benefits administration

Interests

  • Crafting and DIY Projects
  • Interior Design
  • Photography

Timeline

Owner

Kalene's (custom Cakes and Cookies)
04.2017 - Current

Scheduling Coordinator/Administrative Assistant

Home Depot
11.1997 - 02.2017

High School Diploma -

West Brook High School

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Kalene Woods