Kalene Ontiveros
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Forever 21
08.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Forever 21
10.2018 - 08.2022
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
Call Center Representative
Florida Power & Light Company
05.2017 - 06.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Property Management Intern
Raynor Props EP
03.2016 - 03.2017
- Enhanced tenant satisfaction by effectively addressing and resolving property-related issues.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated effectively with owners, residents, and on-site associates.
Education
Bachelor of Science - Criminal Justice
New Mexico State University
Las Cruces, NM05.2018
Skills
- Operations Management
- Product and service knowledge
- Customer Service
- Scheduling and Coordinating
- Fast learner with drive to succeed
Languages
Spanish
Timeline
Assistant Manager
Forever 21
08.2022 - Current
Sales Associate
Forever 21
10.2018 - 08.2022
Call Center Representative
Florida Power & Light Company
05.2017 - 06.2017
Property Management Intern
Raynor Props EP
03.2016 - 03.2017
Bachelor of Science - Criminal Justice
New Mexico State University
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