Kalen I. Baker

Earned 100% service rate from August through December of 2021 as lead technician, by providing company standard service to meet and exceed customer's expectations.

75+ new customers retained over last 6 months by way of reviews, named requests, surveys and ‘1 year clean guarantee' renewals. While both maintaining existing customer relationships and building confidence with new clients.

Shown increase in ‘sold to' percentage by improving 13 to 41% in sales over 500+ customer engagements, biggest percentage increase branch wide since starting with company.

Utilized thorough fundamental training on cleaning methods and state of the art cleaning equipment to provide deep clean results. Implement hands on and classroom training to prioritize safety, customer service and cleaning methods.

Responsible for coordinating 10 major events with attendance ranging from, 20 – 2500 persons per event. Working with small teams to concept, plan, delegate and execute event specific tasks. Including registering attendees, providing job responsibilities and cultivating high-energy team atmospheres.

Led both members and volunteers totaling 300 people across all 10 events to ensure team understood specific tasks and responsibilities. Encouraging, clarifying and working along side team to complete planned objectives.

Facilitated the completion of 3 merchandising/media project(s) by creating on-brand content and working with designers, graphic artists and production companies to make project deadlines.

Drew on gifting and strengths to build relationships with members and volunteers making team atmosphere a priority in order to ensure quality and passion for tasks at hand.

Reached top salesman 12 months straight out of the 14 spent at company based on generated revenue, client engagement and new client acquisition.

Produced 115k in total sales during time with the company by leveraging market research, proven sales techniques and people skills to close sales and bring repeat customers to the company.

1000+ Clients engaged in total time spent with company ensuring a wide range of organic relationship started and cultivated by providing excellent service.

Was able to use both sales and situational training, combined with raw personality to sell and sell again to customers who knew the person and the professional they had a lasting first impression of trust with.