Thomas Alau
Honolulu,HI
Summary
Dynamic and results-driven executive with over 18 years of experience in customer service, project management, and marketing initiatives. Demonstrated leadership and management expertise for more than 14 years, guiding cross-functional teams to achieve success. Extensive background in business development (14+ years) and marketing (8+ years) consistently drives growth and profitability across various industries. Highly skilled in strategic planning, execution, and operations management, particularly within the rental, storage, and service sectors. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations aptitude, and relationship-building skills. Proficient in independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
American Tire Company of Hawaii
09.2023 - Current
- Oversee daily operations, including scheduling, inventory management, and customer service, ensuring efficient and smooth workflows
- Implemented strategies to optimize processes, reduce costs, and enhance operational efficiency
- Lead a team, providing guidance, training, and support to maximize performance and productivity
- Collaborate with the owner to develop and execute business strategies that drive growth and profitability
- Maintain strict compliance with company policies, procedures, and safety regulations
- Foster a positive work environment that promotes teamwork and collaboration.
Marketing Company President 705
U-Haul Company of Hawaii
07.2015 - 08.2023
- Spearheaded market expansion initiatives across multiple locations, managing P&L and leading cross-functional teams to achieve key marketing objectives
- Executed comprehensive marketing campaigns, leveraging data-driven strategies to target key demographics and drive brand awareness
- Cultivated strong relationships with stakeholders to align with marketing goals and objectives
- Conducted market analysis and trend forecasting to identify growth opportunities and enhance market penetration
- Collaborated with federal officials to address regulatory issues, promoting business interests
- Supervised budgetary controls and administrative staff, optimizing resource allocation and operational efficiency.
Shop Manager
U-Haul Company of Hawaii
02.2014 - 07.2015
- Led maintenance and repair projects for U-Haul equipment across five islands, utilizing project management principles to ensure timely completion and cost-effectiveness
- Developed strategic vendor partnerships, negotiating favorable terms to reduce costs and enhance service quality
- Directed profit and loss analysis, implementing strategies to drive profitability and operational excellence
- Ensured compliance with state and federal regulations and corporate policies.
Area Field Manager
U-Haul Company of Hawaii
06.2012 - 02.2014
- Led dealership expansion efforts, applying project management principles to prospect new areas and onboard new dealerships
- Provided mentorship to dealership teams, fostering a culture of excellence and accountability
- Conducted audits and inspections to ensure compliance with company standards
- Analyzed market trends to inform strategic decision-making and resource allocation.
Operations Manager
New Creations LLC
03.2005 - 06.2012
- Directed operations for school uniform production, utilizing project management techniques to optimize workflow and meet deadlines
- Managed equipment maintenance and inventory control, ensuring operational readiness
- Executed marketing initiatives, driving sales and revenue growth
- Attended trade shows and industry events to stay informed on market trends and innovations.
Education
No Degree - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
Skills
- Strong project management and organizational abilities
- Strategic thinker with a data-driven approach to decision-making
- Excellent communication and interpersonal skills
- Proven ability to drive growth and profitability through effective marketing strategies
- Employee relations and conflict resolution
- Operations Management
Timeline
Operations Manager
American Tire Company of Hawaii
09.2023 - Current
Marketing Company President 705
U-Haul Company of Hawaii
07.2015 - 08.2023
Shop Manager
U-Haul Company of Hawaii
02.2014 - 07.2015
Area Field Manager
U-Haul Company of Hawaii
06.2012 - 02.2014
Operations Manager
New Creations LLC
03.2005 - 06.2012
No Degree - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
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