Kaleonahe Harper
Queen Creek,AZ
Summary
Experienced in providing support to customers by using active listening, effective communication and proactive education. Able to adapt to a changing environment and provide support to teammates to leverage productivity.
Outcome focused and known to be a problem solver and remain calm under negative circumstances.
Brings positive attitude, willingness to learn new skills and systems in order to achieve team and organizational goals.
Overview
14
14
years of professional experience
Work History
Inventory Processor
Nellis Auction
09.2023 - 05.2024
- Reviewed incoming products for condition and took photos of product going live to auction website.
- Contributed significantly to an organized work environment by sustaining neatness within storage areas at all times.
- Streamlined warehouse processes for improved workflow and increased productivity.
Claims Adjuster Tier 2
Farmers
11.2022 - 07.2023
- Mitigated insurance fraud by reviewing each case and making accurate liability decisions.
- Communicated with customers verbally and through written communication.
- Collaborated with other departments to finalize claim.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Risk Operations Agent 3
Paypal
10.2010 - 11.2022
- BRE 'Business Relations Expert' trained for Limitations/Fraud, Disputes and Claims, PayPal Products and Website Support.
- Completed PayPal Messaging Agent Certification.
- Providing exceptional customer service on merchant and consumer accounts regarding limitations and IRS regulations.
- Mitigated fraud through risk reviews by working seller cases and providing merchants with education on any risk related issues.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Facilitated over 10 incentives to focus on overall company goals.
- Collaborated with multiple departments to ensure review resolutions.
Education
High School Diploma -
Weimar Academy
Weimar, CA05.1998
Skills
Safety Procedures
Problem-Solving
Time Management
Multitasking
Reliability
Excellent Communication
Critical Thinking
Clear Communication
Organizational Skills
Team Collaboration
Active Listening
Adaptability and Flexibility
Decision-Making
Safety Compliance
Customer Relations
Task Prioritization
Self Motivation
Loss Prevention
Inventory Auditing
Teamwork and Collaboration
Customer Service
Attention to Detail
MS Office
Timeline
Inventory Processor
Nellis Auction
09.2023 - 05.2024
Claims Adjuster Tier 2
Farmers
11.2022 - 07.2023
Risk Operations Agent 3
Paypal
10.2010 - 11.2022
High School Diploma -
Weimar Academy
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