Kaleshea Krentzel
Puyallup,WA
Summary
Experienced Certified Medical Assistant bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Seattle Children's Hospital
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to a positive work environment through effective communication with colleagues across various departments.
- Enhanced team performance by participating in ongoing training sessions and staying current on industry best practices.
- Supported efficient workflow within the department through diligent organization of operating room schedules and timely patient updates.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Health Coordinator
Leman Academy of Excellence
12.2022 - 10.2023
- Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury
- Administered and supervised administration of prescription medication to students
- Contacted parents or medical facilities when student condition warranted
- Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties
- Documented observations of student behavior, complaints or physical symptoms
- Conducted immunization programs and sight and hearing testing
- Reported pertinent information to authorities in cases of child endangerment, neglect or abuse
- Greeted and logged in students arriving at office
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Referral Coordinator
Signature Performance, Inc.
05.2022 - 12.2022
- DMAFB Referral Clerk
- Processed referral for TRICARE
- Authorization and STAT referrals.
- Performed data entry related to referrals into electronic health record systems.
- Assisted referred patients in filling out applications and insurance forms.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Created reports on referral activity and outcomes.
- Verified documents and associated records to catch and resolve discrepancies.
- Monitored patient progress throughout the referral process.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
Medical Assistant
El Rio Community Health Center
09.2015 - 05.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Scheduled appointments for patients via phone and in person
- Measured vital signs and took medical histories to prepare patients for examination
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Organized charts, documents and supplies to maintain team productivity
- Operated electrocardiogram (EKG) to administer diagnostic tests
- Conducted routine laboratory tests and sample analyses to monitor diseases
- Changed dressings on wounds to prevent infection and check for healing
- Administered medications under physician's supervision
- Assisted back office patient processes to reduce office wait times
- Completed and submitted clinical documentation in accordance with agency guidelines
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Explained treatment procedures and physicians' instructions
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected laboratory specimens for diagnostic testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Ordered medical supplies, equipment, and medications as needed.
- Administered vaccines, injections, and other treatments as directed by physicians.
Medical Assistant
AppleOne Employment Services
03.2010 - 09.2015
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Collaborated with interdisciplinary team members including physicians, nurses, social workers and nutritionists to ensure optimal care for patients with asthma.
- Collaborated with health specialists to determine client needs and helped clients develop attainable goals.
- Provided technical guidance on the use of specialized software programs used for collecting, analyzing, and reporting pulmonary function test results.
- Recorded blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
- Conducted regular safety inspections of testing areas and reported any potential hazards immediately.
- Educated patients on procedures and treatments, answering questions regarding post-operative care and medication side effects.
- Performed skin tests to diagnose allergies, including patch testing and intradermal testing.
- Provided education on the causes of allergies, prevention strategies, and lifestyle modifications.
Education
01.2007
Skills
- Medical Terminology
- EPIC Trained
- Patient Scheduling EPIC, NEXTGEN, CERNER and Allscripts
- Patient-Focused Care
- Inventory Management
- Patient Scheduling
- Data Entry
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
- Communicating With Patient Families
- Human Anatomy and Physiology
- Sterile Technique
- Staff Training
- Ostomy Care
- Diabetes Education/ Medication Administration
- Medical terminology
- Vital sign monitoring
- Data entry
- Phlebotomy
- Electronic health records
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
Certification
- National Healthcare Association Certified Medical Assistant 02/29/2024
Timeline
Medical Assistant - Seattle Children's Hospital
05.2024 - Current
Health Coordinator - Leman Academy of Excellence
12.2022 - 10.2023
Referral Coordinator - Signature Performance, Inc.
05.2022 - 12.2022
Medical Assistant - El Rio Community Health Center
09.2015 - 05.2022
Medical Assistant - AppleOne Employment Services
03.2010 - 09.2015
Brookline College - ,