Kalesia Gray

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• Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
• Developing strategies to improve customer service and staff engagement levels.
• Resolving customer issues in a timely manner, escalating them as needed.

• Assisted customers with product selections based on their individual needs and preferences.
• Resolved client issues and complaints promptly, maintaining trust and loyalty.
• Created monthly reports on customer satisfaction, feedback and service quality.

• Reported daily averages and shortages to operations department.
• Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
• Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Answered customer inquiries via phone, email, and chat.