Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaletta Gibson

Florissant,MO

Summary

If u are looking for a motivational energetic dependable person… look no further I am here. First thing I would like to offer is I’m very dependable and determined. I’m a dedicated person and love to learn new things and how it works!!!!!

Overview

13
13
years of professional experience

Work History

Instacart Shopper

Instacart
St.lous, MO
05.2021 - Current
  • Resolved customer complaints quickly and professionally.
  • Monitored expiration dates on items to guarantee freshness for customers.
  • Prepared orders for delivery, including selecting items from shelves, bags and boxes.
  • Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
  • Loaded groceries into customers' vehicles in a safe manner.
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
  • Delivered groceries on time according to company standards for customer satisfaction.
  • Provided exceptional customer service throughout the shopping experience.
  • Processed payments accurately and efficiently.
  • Scanned products using hand-held scanners.
  • Collaborated with team members to complete tasks efficiently within allotted time frames.
  • Ensured accuracy of orders by double checking contents before bagging each item.
  • Verified product quality and quantity against customer orders.
  • Assisted other shoppers when needed to expedite their shopping experiences.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Assisted teammates with daily tasks during peak periods.
  • Asked store associates for help locating missing products.
  • Secured and stored items until customer pickup.
  • Suggested comparable products to replace out-of-stock items.
  • Listened to customer needs to identify and recommend best products and services.
  • Completed pickup and shopping orders for customers within local area.
  • Offered virtual shopping consultations for clients unable to meet in person.
  • Handled client budgets efficiently, ensuring the best value for their spending.
  • Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Amazon Delivery Driver

Amazon
St.lous, M.O
04.2021 - Current
  • Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.
  • Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
  • Developed pricing strategies to ensure competitive positioning within the marketplace.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Received daily delivery instructions and route assignments from dispatch.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Assisted warehouse personnel in packing orders when necessary.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Checked tires for proper inflation before leaving on each route.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Notified customers of delays to decrease calls to support.

Assistant Store Manager

White Castle Restaurant
St.lous, Missouri
10.2011 - Current
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided training to new employees on company policies and procedures.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained a safe working environment by enforcing safety regulations.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Special Needs Bus Monitor

Durham Transportation
St.lous, M.O
07.2015 - 07.2017
  • Adhered to district policies regarding student discipline and safety procedures.
  • Informed parents about any issues concerning their children's transportation needs.
  • Greeted students upon arrival at designated stops and assisted them off the bus if necessary.
  • Ensured proper use of wheelchairs, lifts, and other mobility devices.
  • Reported accidents or hazardous situations immediately to supervisor.
  • Communicated with school personnel regarding students' progress and any incidents that occurred during transit.
  • Enforced rules of conduct on the bus in order to maintain an atmosphere conducive to learning.
  • Maintained records of student attendance and behavior during trips.
  • Provided guidance and support to students while maintaining a safe, orderly environment on the bus.
  • Observed driver performance and reported any violations or concerns to supervisor.
  • Assisted in loading and unloading wheelchair-bound students onto the bus safely.
  • Readied vehicles for departure by closing windows, securing doors.
  • Conducted daily visual checks of vehicle interior for cleanliness, damage.
  • Monitored student behavior on the bus to ensure safety of all passengers.
  • Verified that all riders had exited the vehicle before leaving a stop location.
  • Encouraged positive interaction among students on the bus.
  • Provided first aid when needed, including administering medications as prescribed by physician.
  • Assisted students with special needs in boarding, disembarking and transferring between buses.
  • Performed pre-trip inspections of buses to identify potential problems or hazards.
  • Attended training sessions related to safety regulations, emergency procedures.
  • Operated two-way radios for communication with dispatch center or other drivers.
  • Seated students and secured seatbelts, harnesses or other protective devices.
  • Drove bus routes to fill in for regular drivers.
  • Documented daily attendance records for each student on bus route.
  • Communicated with bus driver to inform about student safety or request assistance.
  • Inspected bus interior and removed trash or debris to prepare for next route.
  • Reviewed and followed Individual Education Program (IEP) plan for each student.
  • Greeted students and family members or caregivers at each stop.
  • Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
  • Recorded incidents or injuries and reported to professionals for resolution.
  • Manually lifted and moved students to load and unload on bus.
  • Monitored students during route to maintain bus safety.
  • Instructed and disciplined students by enforcing rules and occasionally writing up students.
  • Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
  • Advised passengers to be seated and orderly while on vehicles.
  • Reminded passengers of safety protocols and enforced adherence.

Education

Medical Assistant& Coding And Billing - Medical Assisting

Missouri College
St Louis, MO
05-2008

Skills

  • Order Accuracy
  • Reading Comprehension
  • Strong Work Ethic
  • Delivery Management
  • Route Planning
  • Quick Learner
  • Attention to Detail
  • Upbeat and Outgoing Attitude
  • Planning and Organization
  • Decision-Making
  • Customer Service
  • Online Order Processing
  • Prioritizing Orders
  • Product expertise
  • Delivery procedures
  • Strong interpersonal skills
  • Order coordination

Timeline

Instacart Shopper

Instacart
05.2021 - Current

Amazon Delivery Driver

Amazon
04.2021 - Current

Special Needs Bus Monitor

Durham Transportation
07.2015 - 07.2017

Assistant Store Manager

White Castle Restaurant
10.2011 - Current

Medical Assistant& Coding And Billing - Medical Assisting

Missouri College

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Kaletta Gibson