Kalexia Miller
Tallahassee,Florida
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Aide
City Of Tallahassee Underground Utilities & Public
2021.09 - Current
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
- Reduced operational costs through diligent negotiation of vendor contracts and prudent budget management.
Records Tech
Tallahassee Police Department
2020.10 - 2021.09
- Improved records accuracy by implementing a thorough quality control process for document scanning and indexing.
- Reviewed and verified records for completeness and accuracy.
- Maintained accurate and organized electronic and hard copy records for department.
- Streamlined the records management process, leading to faster response times for information requests.
Switchboard Operator
Tallahassee Police Department
2016.08 - 2020.09
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Education
Master of Arts - Master Of Social Work
Florida A&M University
Tallahassee, FL05.2026
Bachelor of Science - Psychology
Florida A&M University
Tallahassee, FL12.2019
Associate of Arts -
Tallahassee Community College
Tallahassee, FL12.2016
Skills
- Spreadsheet Creation
- Scheduling appointments
- Meeting Coordination
- OnBase experience
- Timekeeper for multiple groups
- P-card coding for multiple groups
- Excel experience
Timeline
Administrative Aide
City Of Tallahassee Underground Utilities & Public
2021.09 - Current
Records Tech
Tallahassee Police Department
2020.10 - 2021.09
Switchboard Operator
Tallahassee Police Department
2016.08 - 2020.09
Master of Arts - Master Of Social Work
Florida A&M University
Bachelor of Science - Psychology
Florida A&M University
Associate of Arts -
Tallahassee Community College
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