Kaley Beinkampen
Union,KY
Summary
Well-qualified customer service lead passionate in handling complex customer issues and promoting lasting positive experiences with unparalleled support. Efficiency-driven and organized with team-oriented mentality and dedicated to providing top notch service.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
Greensky LLC
04.2019 - Current
- In charge of the escalation line to assist agents with disgruntled customers or to advise on correct policy and procedures
- Assisting with updating learning materials as policy and procedures change to ensure new hires stay up to date.
- Train new personnel and follow them through their nesting process.
- Cross-trained to provide back up for customer service managers
Forklift Driver B5
DHL
03.2018 - 03.2019
- Pull and prepare product for shipment ensuring the exact number and types of product is loaded.
- Comply with all OSHA and MSDS standards.
- Verify load accuracy; check the load count, stability, and product damage, report variances as necessary.
- Load, unload, move, stock, and stage products and materials using various types of forklifts or other power equipment.
- Assisted on the ACS team to locate various shipments and log appropriately.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2010
Skills
- Proactive self-starter and team oriented
- Forklift certified, CPR certified
- Goal driven and critical thinking
- Team Management
Timeline
Customer Service Team Leader
Greensky LLC
04.2019 - Current
Forklift Driver B5
DHL
03.2018 - 03.2019
High School Diploma -
Penn Foster Career School
Similar Profiles
Tiffany SloneTiffany Slone
Collection Specialist at GreenSky LLCCollection Specialist at GreenSky LLC
Blake A. WhiteBlake A. White
Business Controls Analyst at Greensky Loan ServicingBusiness Controls Analyst at Greensky Loan Servicing
Devon FosterDevon Foster
Senior Merchant Services Manager at GreenSky CreditSenior Merchant Services Manager at GreenSky Credit