Kaley Beinkampen

• Maintained accurate documentation of patient care activities, ensuring regulatory compliance and continuity of care.
• Assisted residents with daily living activities, enhancing comfort and quality of life.
• Trained new CNAs on facility protocols and resident care techniques to maintain high standards of service.

Resolved customer complaints while prioritizing customer

satisfaction and loyalty. Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration. Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Under direct supervision of nursing personnel performed and recorded patient care, vitals, and procedures into EPIC charting. Changed dressings, handled specimens, scheduled client follow up appointments, set up of medical procedures ,and insurance verifications. Clerical duties such as answering multi line phone systems, confirming with doctors offices and other hospitals, faxing and filing patient chart information in compliance with HIPAA regulations. Currently certified in Kentucky.