Microsoft
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. With hands-on experience, eager to learn new skills and advance knowledge. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Proven track record of exceeding sales targets and providing effective product solutions to customers. Positive role model with a focus on team leadership, personnel support, and building customer relationships.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
HearingLife
02.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Worked with patients to schedule tests and procedures.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Manager
Lane Bryant Outlet
12.2019 - Current
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Communicated with managers from other departments to maintain transparency
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand
- Analyze customer feedback and make recommendations for how to improve processes and service levels
- I'm in charge of maintaining professional relationships with customers
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
Cashier
Publix Super Market at Mountain Park Plaza
03.2020 - 01.2022
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
Sales Associate
Casabella
05.2018 - 07.2019
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Clean and close the shop on a regular basis
- Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly
- Assist with filling out various forms, stocking shelves, and assisting in various departments.
Education
Business Management - BBA - Small Business Management
01.2027
High School -
01.2019
Skills
- Sales leadership development
- Sales team evaluations
- Product sales expertise
- Retail sales customer service
- Small business sales transactions
- Meeting sales goals
- Retail sales
- Tracking sales metrics
- Point-of-sales systems
- Sales target setting
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Patient Relations
- Insurance Verification
- Patient Care
- Scheduling
- Patient Records Management
- Patient documentation
- Follow-up care
- Patient Safety
- Office Administration
- Relationship Building
- Payment Collection
- New Hire Training
- Claims Processing
- Patient Flow Management
- Patient Outreach and Follow-Up
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Coordinator - HearingLife
02.2023 - Current
Cashier - Publix Super Market at Mountain Park Plaza
03.2020 - 01.2022
Assistant Manager - Lane Bryant Outlet
12.2019 - Current
Sales Associate - Casabella
05.2018 - 07.2019
Kennesaw State University - Business Management - BBA, Small Business Management
Woodstock High School - High School,
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