Kaley Downing
Coventry,RI
Summary
Dedicated customer service and hospitality professional with extensive experience for customers and guests in fast-paced environments. Skilled in communication, relationship building, anticipating needs, handling requests, and resolving concerns with professionalism and care. Dependable team player with strong organizational skills, attention to detail, and a genuine commitment to providing welcoming, respectful service. Prepared to bring these strengths to a Hospitality Associate role supporting patients, visitors, and staff.
Overview
10
10
years of professional experience
Work History
Horticultural Assistant
Central Nurseries
Johnston, Rhode Island
03.2024 - Current
- Assisted customers with plant selection, care questions, and loading nursery materials.
- Maintained the nursery grounds by watering, weeding, pruning and fertilizing plants.
- Operated POS system/ handled cash/credit cards accurately during checkout process.
- Kept records of plant sales data including prices, quantities sold.
- Organized greenhouses in an efficient manner to maximize space utilization.
Customer Service Representative
Stop and Shop Supermarket
Newport, RI
03.2021 - 04.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Completed price changes on store items quickly and accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Hospitality Assistant
Newport Beach House: A Longwood Venue
Newport, Ri
04.2016 - 08.2020
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Provided customer service to ensure satisfaction throughout their event experience.
- Assisted coordinators with venue setup, linen placement, and table arrangements.
- Conducted regular inspections of the premises to ensure health and safety regulations were met.
Education
High School Diploma - College Prep
South Kingstown High School
Skills
- Energetic work attitude
- Strong organizational skills
- Customer assistance and interaction
- Dependable and reliable
- Excellent multi-tasker
- Strong communication skills
Timeline
Horticultural Assistant
Central Nurseries
03.2024 - Current
Customer Service Representative
Stop and Shop Supermarket
03.2021 - 04.2022
Hospitality Assistant
Newport Beach House: A Longwood Venue
04.2016 - 08.2020
High School Diploma - College Prep
South Kingstown High School