Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kaley Eaton

Orrington,ME

Summary

Dynamic Adult Case Manager with Woodfords Family Services, skilled in client advocacy and risk assessment. Successfully enhanced client retention rates through effective goal setting and progress monitoring. Proven ability to develop strong community networks and maintain confidentiality, ensuring optimal outcomes for diverse client needs. Committed to ethical practice and continuous professional development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Adult Case Manager

Woodfords Family Services
09.2024 - 04.2025
  • Ensured adherence to ethical principles while maintaining client confidentiality at all times.
  • Educated clients on relevant life skills such as budgeting, employment readiness, and stress management techniques to promote self sufficiency.
  • Monitored client progress towards established goals, adjusting case management plans as needed to ensure optimal outcomes.
  • Advocated for clients'' rights, navigating complex systems to access necessary resources and benefits.
  • Improved client retention rates with consistent follow-ups, ensuring progress towards goals.
  • Developed strong working relationships with community partners to enhance referral networks and resource availability for clients.
  • Contributed valuable insights during team meetings that directly influenced improvements in service delivery.
  • Maintained accurate documentation of case notes, ensuring compliance with agency guidelines and confidentiality standards.
  • Conducted thorough assessments, identifying specific needs and appropriate services for each client.
  • Enhanced client well-being by developing and implementing individualized case management plans.
  • Organized outreach activities within the community to raise awareness about available services.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Assessed risk factors of patients and made referrals for further services.
  • Conducted in-home visits to provide supportive services.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Stayed current on industry best practices for adult case management through continuing education and professional development opportunities.

Housekeeper

Black Point Inn
08.2023 - 09.2024
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Operated electronic backpack vacuums and floor sweepers.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Sorted, laundered and put away various laundry items.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Handled requests for extra linens, toiletries and other supplies.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Housekeeper

Best Western Hotel
12.2023 - 03.2024
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Operated electronic backpack vacuums and floor sweepers.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Sorted, laundered and put away various laundry items.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Handled requests for extra linens, toiletries and other supplies.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Produce Associate

Hannaford Super Markets
09.2019 - 01.2023
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
  • Blocked produce and culled damaged or spoiled pieces.
  • Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
  • Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
  • Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Education

Associate of Arts - Veterinary Science

York County Community College
Wells, ME

Bachelor of Science - Elementary Education

University of Maine Farmington
Farmington, ME

Bachelor of Arts - Psychology

University of Southern Maine
Portland, ME
05-2024

Associate of Arts - Psychology

Southern Maine Community College
South Portland, ME
05-2023

Skills

  • Case management
  • Client advocacy
  • Ethical practices
  • Abuse and neglect investigation

Certification

CPR Certification

Interests

  • Knitting and Crocheting
  • Regularly practice mindfulness and meditation for overall wellness
  • Photography
  • Cake Decorating
  • Participating in fundraising events to support local charities, schools, or community projects
  • Hiking
  • Volunteer Work
  • Passionate about balancing physical health with mental and emotional wellness
  • Animal Care
  • Advocacy Campaigns
  • Fundraising Events

Timeline

Adult Case Manager

Woodfords Family Services
09.2024 - 04.2025

Housekeeper

Best Western Hotel
12.2023 - 03.2024

Housekeeper

Black Point Inn
08.2023 - 09.2024

Produce Associate

Hannaford Super Markets
09.2019 - 01.2023

Associate of Arts - Veterinary Science

York County Community College

Bachelor of Science - Elementary Education

University of Maine Farmington

Bachelor of Arts - Psychology

University of Southern Maine

Associate of Arts - Psychology

Southern Maine Community College

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