Kaley Garcia
Denver,CO
Summary
Accomplished Assistant Manager with in-depth experience and consistently rising through ranks. Well-versed in sales, personnel management, customer service, professionalism, accounting and inventory management. Dedicated to complete knowledge of company products and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Painted Tree Boutiques
09.2022 - Current
- Managed senior-level personnel working in marketing and sales capacities.
- Managed vendor's lease's and uploaded lease's to proper online sites.
- Scheduled meetings with new vendors and confirmed next day appointments along with gathering necessary paperwork.
- Collected needed signatures along with vendor payments.
- Traveled to train new members and also help set up new stores.
- Worked front desk answering phones calls, answering emails via Outlook, scheduling appointments online and by fax.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier
Sprouts Farmers Market Inc, Grocery
05.2022 - 09.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Chipotle Restaurant
01.2020 - 04.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer loyalty by participating in rewards program enrollment.
Education
High School Diploma -
Serra High School
San Diego, CA06.2018
Skills
- Orientation and training
- Staff Training and Development
- Staff Management
- Budgeting and finance
- Schedule oversight
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
Timeline
Assistant Manager
Painted Tree Boutiques
09.2022 - Current
Cashier
Sprouts Farmers Market Inc, Grocery
05.2022 - 09.2022
Cashier
Chipotle Restaurant
01.2020 - 04.2022
High School Diploma -
Serra High School
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