Kaley Gatten
Columbus,IN
Summary
I am a enthusiastic, creative, driven, and knowledge hungry individual who is looking for growth opportunity with a company I believe in.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Michael Kors
Edinburgh, IN
04.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager
Chicos
Fishers, IN
03.2022 - 03.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Multi Store Manager
Claire's Boutique
Greenwood, IN
09.2016 - 03.2022
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
- Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
- Organized and coordinated training sessions for new employees.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Columbus East High School
Columbus, IN05-2011
Skills
- Stock Management
- Customer Relations
- Loss Prevention
- Department Oversight
- Operations Oversight
- Customer Service and Engagement
- Strategic Planning
- Staff Scheduling
- Customer Experience
- Pricing and Markdowns
- Mentoring and Coaching
- Time Management
- Upselling and Cross Selling
- Hiring and Training
- Incident Reports
- Staff Supervision
- Retail Operations
- POS Systems Operations
- Customer Service Management
- Performance Evaluations
- Issue Resolution
- Sales Techniques
- Team Building and Leadership
- Problem-Solving
- Store Opening and Closing
- Sales Growth
- Relationship Building and Management
Timeline
Assistant Store Manager
Michael Kors
04.2023 - Current
Assistant Store Manager
Chicos
03.2022 - 03.2023
Multi Store Manager
Claire's Boutique
09.2016 - 03.2022
High School Diploma -
Columbus East High School