Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaley Grimm

Orlando,USA

Summary

Dynamic professional with a proven track record, excelling in relationship building and data analysis. Skilled in delivering impactful educational presentations and fostering collaboration among diverse teams. Passionate about enhancing donation processes and advocating for community well-being, driving significant improvements in operational effectiveness and stakeholder engagement.

Overview

7
7
years of professional experience

Work History

Donor Hospital Liaison

OurLegacy
Orlando, FL
09.2023 - Current
  • Demonstrates, through behavior, AdventHealth's core values of inclusiveness, quality, and service excellence, and community well-being.
  • Serve as the liaison to assigned hospitals; build and cultivate positive working relationships with hospital staff, including leadership, medical, support, and clinical staff.
  • Maintain an ongoing on-site presence and visibility at hospitals to foster collaboration and support.
  • Develop and implement strategies to ensure OurLegacy and donation partners maintain an effective and efficient donation process, maximizing donation opportunities.
  • Ensure that donation-related hospital policies are up to date, and are in compliance with federal and state requirements.
  • Develop and deliver strong educational presentations to hospital partners so that there is a clear understanding of the mission-critical role that hospital staff play in the donation process.
  • Work alongside OurLegacy clinical and family services staff on referrals and donor cases to provide real-time support and to navigate hospital challenges as they arise; this may include after-hour support.
  • Collaborate with hospital departments (Pathology, Respiratory, Cath Lab) that OurLegacy engages with during donor cases to ensure the timely completion of requested services.
  • Perform donation case follow-up to appreciate the hospital staff, and to explore if process improvements are required.
  • Effectively communicate and lead professional meetings with stakeholders, including, but not limited to, physicians, hospital administration, nursing staff, pastoral care, and palliative care.
  • Through analysis of donation data, assess each assigned hospital's educational needs for day and night shifts, and develop and implement process improvements when variances exist.
  • Collaborate with the Physician Liaison to improve physician relationships and communication, to develop process improvement strategies leading to an increase in the overall quality of the donation process and outcomes.
  • Maintain hospital profiles within iTransplant; this includes the identification of hospital champions and a list of key contacts.
  • Maintains accurate records of all hospital visits and pertinent communications in the database.
  • Documents a weekly presence in high-potential facilities through records.
  • In collaboration with the hospital's Public Relations and Communications departments, organize organ and tissue donation awareness campaigns, activities, and events within assigned hospitals, as required.
  • Attends and participates in OurLegacy's key annual events, such as Remembrance Day.

Program Representative

AdventHealth Hospice Services
Orlando, FL
04.2021 - Current
  • Participate in the explanation of Hospice services and benefits to patients and families in order to facilitate the admissions process.
  • Identifies objections, concerns or other entry barriers and provides information in response to address those issues.
  • Speaks with patient/family regarding financial obligations and insurance coverage, using knowledge of the Medicare Benefit as well as other Medicare and other insurance reimbursement.
  • Describes and explains services to potential patient/family and elicits responses to questions regarding patient's fears, physical limitations and attitude toward hospice care in order to put the patient and family at ease about choosing hospice and to gather pertinent information necessary for admission.
  • Obtains necessary patient consent and pertinent admission forms such as the Medicare Election of Benefit.
  • Coordinates with the admission nurse regarding the admission.
  • Develop and recommend policy and procedure changes as needed.
  • Assessed individual training needs to develop tailored training plans.

Social Services Director

Terrace of St. Cloud
St. Cloud, FL
07.2020 - 04.2021
  • Created care plans to meet needs of individual residents.
  • Assisted individuals in locating resources and programs to aid in development and positive choices.
  • Identified patient psychosocial, mental and emotional needs.
  • Supported policy implementation, collaborating with management to define and develop department standards and procedures.
  • Provided support for complex cases or complaints requiring special attention.
  • Monitored patients throughout treatment processes to evaluate and document progress.
  • Educated clients and families on community resources, advance directives, guardianships, commitments, benefits and other elements specific to individual cases.
  • Organized care with interdisciplinary team and community contacts to promote successful disposition plans and continuity of care.
  • Organized discharge plans with other disciplines and coordinated timely execution.

Assistant Manager

Give Kids The World
Kissimmee, FL
09.2018 - 06.2020
  • Manage daily scheduling and coverage for all 1700 weekly volunteer position and ensure volunteer venues and program are fully staffed.
  • Ensure accuracy of volunteer documentation, statistical reporting, database and communication efforts with volunteers.
  • Manager volunteer orientation, placement, management, retention and recognition of volunteers.
  • Liaison with all departments regarding any volunteer issue/crises/emergency; identifying and communicating any and all items needing attention/support.
  • Assist in planning and executing all on-site and off-site corporate volunteer events.
  • Recruit, hire, coach, manage, and mentor Volunteer Services team.
  • Managed the Volunteer Services Intern program.
  • Conduct annual reviews with each direct report to ensure alignment between expectations and team member performance.
  • Assist director with departmental reporting and measurements (budgeting, operating expense control, operational effectiveness) for overall department.
  • Encourage staff engagement by on-going coaching, development and recognition of all direct reports through monthly 1:1s, creating development plans, and celebrating successes and milestones.
  • Spear headed Special Ops teams by organizing biweekly meetings and activities to promote relationships among all Assistant Managers.
  • Supported department business plan goals by working with staff to increase volunteer activation and retention numbers through strategic recruitment, surveys, and improved processes and scheduling experiences.
  • Ensure that all volunteers are successfully background checked prior to volunteering.
  • Maintains daily staff schedule to ensure full office coverage.

Education

Master of Science - Social Work

Walden University
Minneapolis, MN
02-2025

Bachelor of Science - PSYCHOLOGY

Florida State University
Tallahassee, FL
12-2014

Skills

  • Analytical thinking
  • Public speaking
  • Effective communication
  • Project management
  • Educational presentations
  • Relationship building
  • Data analysis
  • Team collaboration
  • Resource advocacy

References

References available upon request.

Timeline

Donor Hospital Liaison

OurLegacy
09.2023 - Current

Program Representative

AdventHealth Hospice Services
04.2021 - Current

Social Services Director

Terrace of St. Cloud
07.2020 - 04.2021

Assistant Manager

Give Kids The World
09.2018 - 06.2020

Master of Science - Social Work

Walden University

Bachelor of Science - PSYCHOLOGY

Florida State University

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