Summary
Overview
Work History
Education
Skills
Timeline
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Kaley Hussain

Jacksonville,FL

Summary

Team oriented payroll manager focused on continually strengthening my team's skills. Motivational and continuously encourages team to strive for exceptional customer service. Able to recognize areas of improvement and successfully create a plan of action to make improvements.

Overview

13
13
years of professional experience

Work History

Time and Expense Manager

TEKsystems
08.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

General Manager

Zoe's Kitchen Inc.
10.2019 - 08.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Key Manager

Metro Diner
03.2013 - 10.2019
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Monitored employee progress and gave feedback to management and additional training requirements.

Extended Daycare Teacher

Duval County Public School District
01.2011 - 07.2016
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.


Education

Bachelor of Science - Early Childhood Education

Florida State College At Jacksonville
Jacksonville, FL
05.2016

Skills

  • Leadership
  • Work Planning and Prioritization
  • Customer Service
  • Issue Resolution
  • Data Entry
  • Verbal and Written Communication
  • Weekly Payroll Processing
  • Payroll Administration
  • Daily Payroll Activities
  • Policy Adherence
  • Performance Monitoring and Evaluation
  • Management Training

Timeline

Time and Expense Manager

TEKsystems
08.2021 - Current

General Manager

Zoe's Kitchen Inc.
10.2019 - 08.2021

Key Manager

Metro Diner
03.2013 - 10.2019

Extended Daycare Teacher

Duval County Public School District
01.2011 - 07.2016

Bachelor of Science - Early Childhood Education

Florida State College At Jacksonville

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Kaley Hussain