Kaley Landis
Orlando,FL
Summary
Responsible college student majoring in Health Sciences at the University of Central Florida. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive and unique dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreation Attendant
JW Marriott
Orlando, FL
05.2023 - Current
- Proficiently manage the sales of poolside cabanas, consistently surpassing guest expectations through exceptional service and product knowledge, resulting in increased revenue and positive customer feedback
- Collaborate seamlessly with cross-functional teams, including Food & Beverage and Spa departments, to ensure a cohesive guest experience, contributing to improved service quality and guest satisfaction across the property
- Spearhead the planning, collaboration, and execution of diverse recreational activities catering to guest preferences, enhancing their overall experience
Server
Wyndham Resorts
Orlando, FL
05.2021 - 04.2023
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude
- Managed orders and accompanying financial transactions using a digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including nightly specials and drinks
- Negotiated and resolved any customer concerns
- Ensured and maintained food hygiene in accordance with corporate standards and guidelines
Cashier
Wyndham Resorts
Orlando, FL
02.2021 - 05.2021
- Provided quick, friendly, and effective service to customers
- Responsible for all transaction procedures, including cash, credit card, and room charges
- Suggestively served signature items and custom created experiences to fulfill the guests satisfactions
Education
Associate of Science - Health Sciences
University of Central Florida
Orlando, FL05-2025
Skills
- Effective communication and interpersonal skills
- Team collaboration
- Flexibility to handle diverse responsibilities
- Detail oriented
Certification
I have successfully completed the American Red Cross course: Adult and Pediatric First Aid/CPR/AED conducted by Cambridge Bay Health. I learned how to assist in first aid emergencies such as burns, cuts, head, neck, back injuries, heat and cold emergencies and how to respond to breathing and cardiac emergencies to help victims of any age.
Timeline
Recreation Attendant
JW Marriott
05.2023 - Current
Server
Wyndham Resorts
05.2021 - 04.2023
Cashier
Wyndham Resorts
02.2021 - 05.2021
Associate of Science - Health Sciences
University of Central Florida
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