Summary
Overview
Work History
Education
Skills
Achievements Awards
Certification
References
Timeline
Generic

Kaley Long

Orlando,FL

Summary

Experienced retail leader with over 10 years of progressive responsibility, leading and motivating teams of 40+ associates. Proven success in coaching, driving employee engagement, and cultivating a positive, high-performing workplace culture. Currently pursuing a Bachelor’s in Business Administration to further strengthen leadership and strategic management skills

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Assistant Store Manager

Lowe’s
Orlando, USA
10.2023 - Current
  • Lead and mentor 4 direct-report supervisors and a team of 40+ associates, providing coaching and development to maximize performance.
  • Foster a positive and safe work environment through regular feedback, safety coaching, and conflict resolution.
  • Partner with leadership teams to align operational goals with team engagement strategies.
  • Serve as Manager-on-Duty, providing full store leadership, ensuring associates are prepared and motivated to deliver quality customer service.

Front End Department Supervisor

Lowe’s
Orlando, USA
02.2022 - 10.2023
  • Directed front-end operations, including cashiers, customer service, and returns.
  • Improved customer satisfaction and team performance through coaching and workflow changes.

Head Cashier (Acting Front End Supervisor)

Lowe’s
Orlando, USA
02.2020 - 02.2022
  • Stepped into leadership role during supervisor absence, managing cashier team and front-end operations.
  • Coached team members to maintain service standards and efficient processes.

Install Coordinator

Lowe's
Orlando, FL
05.2019 - 02.2020
  • Coordinated scheduling between customers, contractors, and leadership.
  • Streamlined processes to improve installation turnaround times.

Paint Department Supervisor

Lowe's
Orlando, FL
01.2016 - 01.2017
  • Managed sales, inventory, and daily operations within the paint department.

Education

Bachelor of Science - Business Administration

Purdue Global University
11.2026

Associate of Arts - General Education

Valencia College
Orlando, FL
12.2021

Skills

  • Team Leadership & Development
  • Employee Engagement & Morale Building
  • Conflict Resolution & Performance Coaching
  • Event Planning & Team Motivation
  • Communication & Collaboration
  • Operational Leadership & Delegation

Achievements Awards

  • Received multiple 'Red Star' Recognition Awards from management, peers, and district leadership for leadership excellence.
  • Led team-building events attended by 150+ associates that improved employee engagement scores, moving the store from 'red' to 'green' rating.

Certification

  • Business Management
  • Business Operations
  • Business Specialist
  • Operations Support and Services

References

References available upon request.

Timeline

Operations Assistant Store Manager

Lowe’s
10.2023 - Current

Front End Department Supervisor

Lowe’s
02.2022 - 10.2023

Head Cashier (Acting Front End Supervisor)

Lowe’s
02.2020 - 02.2022

Install Coordinator

Lowe's
05.2019 - 02.2020

Paint Department Supervisor

Lowe's
01.2016 - 01.2017

Bachelor of Science - Business Administration

Purdue Global University

Associate of Arts - General Education

Valencia College

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