Kaley Moore
Camarillo,CA
Summary
Collaborative and driven Director of Client Care, performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.
Overview
13
13
years of professional experience
Work History
Director of Client Care
Bridges Therapy
08.2021 - Current
- Evaluated and optimized client care processes and procedures to enhance operational efficiency, including facilitating staff meetings to review progress and address client care matters.
- Drafted detailed reports evaluating the efficiency of client care strategies and outlining ways to enhance services.
- Managed recruitment, training, scheduling, and performance of customer care team members.
- Evaluated and selected candidates for interviews, overseeing the entire recruitment process as the Clinical Hiring Manager. (Hired 50+ Clinicians)
- Developed and implemented an effective client-counselor matching system tailored to individual needs.
- Coordinated cross-functional projects across client care, clinical and billing departments in the organization.
- Offered guidance and assistance to staff, ensuring effective resolution of challenging customer interactions.
- Ensured compliance with relevant client care operation laws and regulations, utilizing CAMFT.
Operations Director/Helpline Specialist
Cancer Support Community
01.2012 - 08.2024
- Collaborated with grant writer, President/CEO, and Program Director to secure funding by assisting with various communications such as the Annual Report, e-News, and weekly board updates.
- Coordinated regular administrative and All staff meetings, preparing agenda and staff; developed and maintained procedure manual for admin staff functions.
- Provided emotional support and aid to individuals diagnosed with cancer, assessing their needs and guiding them towards appropriate solutions. Assisted with Orientations and walk-ins as necessary, offering frontline support to new participants.
- Performed intake triage for initial interviews and one-on-one counseling sessions, collaborating with clinical staff, interns, and participants.
- Designed, created and produced program materials such as program calendar, fliers, forms, handouts and support materials.
- Managed Database, ensuring accuracy of participant information and running queries for grant reporting purposes and program statistical information.
- Successfully organized a range of events, including the high school essay contest, National Survivors Day Picnic, and Participant Holiday Party. Demonstrated strong coordination skills while working alongside volunteer coordinators and efficiently overseeing volunteers.
- Utilized problem analysis, resource referral, and crisis management skills to triage calls on the National Helpline.
Education
University of California, Irvine
June 1993, Cum Laude
Skills
- Highly Motivated
- Resourceful with scrappy "can do" attitude
- Task Prioritization
- Problem Resolution
- Effective Communicator
- Team Player
- Hiring and Training
- Managing Operations and Efficiency
- Strategic Planning
Timeline
Director of Client Care
Bridges Therapy
08.2021 - Current
Operations Director/Helpline Specialist
Cancer Support Community
01.2012 - 08.2024
University of California, Irvine
June 1993, Cum Laude
Similar Profiles
Tennille Phipps, BA, MA(C), MPCCTennille Phipps, BA, MA(C), MPCC
Partner/Counsellor at Living Bridges Therapy Collective (formerly C&C Resources for Life)Partner/Counsellor at Living Bridges Therapy Collective (formerly C&C Resources for Life)
Madelyn HagerMadelyn Hager
Associate Behavior Consultant at Building Bridges Therapy CenterAssociate Behavior Consultant at Building Bridges Therapy Center
Justice HardwickJustice Hardwick
Rehabilitation Aide at Athletico Physical TherapyRehabilitation Aide at Athletico Physical Therapy