KALEY MORROW
Orlando,FL
Summary
Proven leader in food and beverage operations, adept at time management and multitasking. Excelled in streamlining store procedures, significantly enhancing customer service efficiency. Ability to learn quickly and keen attention to detail consistently ensured exemplary guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floater
Soho Juice Co.
02.2024 - Current
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
- Created quality beverages for customers following recipes and presentation standards.
- Achieved consistently positive feedback from customers with attentive and friendly service.
- Optimized workflow by multitasking between taking orders, preparing smoothies efficiently, and managing register duties when necessary.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
- Operated POS system for quick order entry and cash drawer accuracy.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
Shift Leader
Clean Juice
11.2021 - 12.2023
- Greet and interact with guests
- Successfully navigate the POS system
- Memorize the menu
- Answer phone calls
- Handle cash at the register
- Take temperatures of fresh produce
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders, and complaints in a timely manner
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines
- Canceled orders based on customer requests, inventory, or delivery problems.
Guest Services
Topgolf
03.2021 - 09.2021
- Greet guests when arriving and leaving the venue
- Help with golf clubs/bags and carry them to bays
- Sell retail items
- Handle cash efficiently and carefully
- Help guests choose the best membership fit for them
- Buss tables after guest use
- Run food and drinks to guest's tables
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Certification in Esthetics -
Orange Technical College
Ocoee, FL10.2023
High School Diploma -
Dr.Phillips High School
Orlando, FL05.2022
Skills
- Time management
- Fast learner
- Takes direction well
- Active listening
- Attention to detail
- Multitasking
- Teamwork and Leadership
- Food and Beverage Operations
- Order Taking
- Cleanliness
- Adaptive and creative
- Menu Memorization
Certification
Facial Specialist
Timeline
Floater
Soho Juice Co.
02.2024 - Current
Shift Leader
Clean Juice
11.2021 - 12.2023
Guest Services
Topgolf
03.2021 - 09.2021
Certification in Esthetics -
Orange Technical College
High School Diploma -
Dr.Phillips High School
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