Kaley Prange
Denver,USA
Summary
Experienced Manager with extensive expertise in customer relations and service operations. Exceptional problem-solving, leadership, and communication skills refined through management roles across various business environments. Demonstrated success in crafting impactful strategies that enhance customer satisfaction and cultivate loyalty.
Overview
22
22
years of professional experience
Work History
Operations / HR / Office Manager
Northglenn Smiles Dentistry/PDS Health
Northern Colorado
01.2023 - Current
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Ensured the implementation of company policies and procedures in accordance with labor regulations.
- Participated in budget planning activities related to human resources department expenses.
- Interacted professionally with patients and inside personnel, answering questions and responding to phone and email inquiries.
Retail Operations and Multi-location Manager
BK Holdings, INC
Denver, CO
01.2019 - 01.2023
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Mentored new managers, providing guidance on leadership practices and operational standards.
- Developed training programs to enhance team performance and operational efficiency.
- Oversaw compliance with company policies, as well as industry and legal regulations across locations.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Operations Manager/Senior Merchandising Manager/Customer Service Trainer
Bed Bath & Beyond
Aurora, CO
01.2004 - 01.2019
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented inventory management processes to reduce waste and enhance stock accuracy.
- Developed and implemented strategic merchandising plans to maximize sales and profitability.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Served as a resource person for questions about the company's products or services from both internal staff members and external customers.
Education
B.A. - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Employee training
- Compliance management
- Customer relationship management
- Performance management
- Operational efficiency
- Team leadership
- Effective communication
- Conflict resolution
- Succession planning
- Office management
- Event coordination
- Project management
Timeline
Operations / HR / Office Manager
Northglenn Smiles Dentistry/PDS Health
01.2023 - Current
Retail Operations and Multi-location Manager
BK Holdings, INC
01.2019 - 01.2023
Operations Manager/Senior Merchandising Manager/Customer Service Trainer
Bed Bath & Beyond
01.2004 - 01.2019
B.A. - Business Administration
Southern New Hampshire University
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