Kendrick Offord
Dallas,TX
Summary
Hardworking and passionate job seeker with strong communication and customer service skills eager to secure entry-level position. Ready to help team achieve company goals. Very motivated and dependable worker. Fast learner with a positive attitude.
Persuasive Car Salesperson, known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, negotiation techniques, and inventory management. Excel in communication, empathy, and problem-solving which are paramount in fostering lasting customer relationships and driving sales success.
Overview
11
11
years of professional experience
Work History
Car Salesperson
Clay Cooley Auto Group
Terrell, TX
08.2023 - 01.2025
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
Mobile Home Renovation
Family Owned Business
Dallas, Tx
11.2020 - 04.2023
- Prioritized tasks and projects to meet tight deadlines.
- Worked independently with minimal supervision.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Collected measurements and marked locations as part of project preparations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Utilized advanced plumbing, drywall, and floor skills to complete bath remodeling work.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
- Checked for plumbing issues to replace or repair faucets and pipes.
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
Delivery Driver
Aarons Furniture Store
Seagoville, TX
05.2018 - 10.2020
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Created and submitted delivery and DOT logs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Promoted products at stops along regular route.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Applied sufficient torque with wrenches and ratcheting tools throughout entire workday.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
Delivery Driver
Mikes Pizza & Pasta
Crandall
02.2017 - 05.2018
- Verified orders prior to completing deliveries to avoid customer complaints.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Coordinated work of team of drivers delivering across local area.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Warehouse Associate
Steve Silver Company
Forney
02.2016 - 02.2017
- Worked safely around moving machinery.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50-350 pounds.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Whataburger Cook
Whataburger
Terrell
03.2014 - 01.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Crandall High School
Crandall, TX05.2016
Skills
- Serve Customers
- Customer Financing
- Cash Register Operations
- Answering Customer Questions
- Consultative Sales Approach
- Effective Customer Communication
- Product and Service Knowledge
- Merchandising Proficiency
- Sales
- Drywall Installation
- Cold-calling
- Building rapport
- Closing deals
- Goal-Oriented
- Persuasion techniques
- Sales Presentations
- Goal Setting
- Leasing options
- Consultative techniques
- Issue Resolution
- Calculating Prices
- Sales and Marketing
- Aftermarket products
- Test drives
- Friendly and Enthusiastic
- Demonstrating Vehicle Features
- Lead Follow Up
- Documentation And Reporting
- Customer Relationship Management
- Contract Negotiation
- Negotiation and sales strategy
- Upselling strategies
- Email and Telephone Etiquette
- Make and model knowledge
- Schedule Management
- Professional Demeanor
Timeline
Car Salesperson
Clay Cooley Auto Group
08.2023 - 01.2025
Mobile Home Renovation
Family Owned Business
11.2020 - 04.2023
Delivery Driver
Aarons Furniture Store
05.2018 - 10.2020
Delivery Driver
Mikes Pizza & Pasta
02.2017 - 05.2018
Warehouse Associate
Steve Silver Company
02.2016 - 02.2017
Whataburger Cook
Whataburger
03.2014 - 01.2016
High School Diploma -
Crandall High School