Summary
Overview
Work History
Skills
Interests
Work Availability
Work Preference
Timeline
CustomerServiceRepresentative
Kaley Pittman

Kaley Pittman

Orlando,FL

Summary

Dynamic and customer-focused professional with experience in retail, call center settings, as well as office settings. I also have an exceptional ability to guide clients and/or customers through any questions, concerns, or problems they may be experiencing in order to come to a quick and satisfying resolution. Whether that may be over the phone, or in person, while maintaining a professional, yet empathetic attitude in order to build trust and find a resolution to any conflict or issues they may be experiencing. I have a proven ability to enhance customer satisfaction through exceptional service and effective sales strategies. Skilled in POS system operation and adept at managing high-pressure situations to achieve positive outcomes.

Aside from my professional experience, I have been a stay-at-home mom for 17 years. I feel that my life as a mother has allowed me to hone my skills in patience, understanding, and conflict resolution. I am ready to use the skills I've learned through my professional experience as well as the skills I've obtained through motherhood in order to serve the wonderful citizens of Florida. I feel that I will be an asset to our beautiful state and the people who call Florida home, just like myself.

Overview

5
5
years of professional experience

Work History

Sales Associate

Torrid Clothing Store
05.2009 - 12.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

411 Operator

Metro One Telecommunications
09.2005 - 04.2008
  • Contributed to the creation and updating of internal reference materials used by fellow operators to quickly access essential information during calls.
  • Built trust with callers through active listening skills, empathy, and a genuine commitment to resolving their issues or concerns promptly.
  • Navigated multiple databases simultaneously with ease while speaking with callers on the phone, enabling quick retrieval of requested information without delay.
  • Supported co-workers during peak hours or high-volume periods by taking additional calls as needed while maintaining exceptional service standards.
  • Maintained a high level of concentration and focus in a fast-paced, noisy work environment, ensuring that each call was handled efficiently and professionally.
  • Contributed to team success by consistently meeting or exceeding performance targets for call handling time and quality scores.
  • Handled high-stress situations calmly and effectively, ensuring that each caller received prompt attention and support.
  • Assisted callers with special needs by utilizing TTY equipment and other specialized resources.
  • Enhanced caller experience by providing accurate and timely information in response to inquiries.
  • Prevented unnecessary escalation of complaints or disputes by employing effective conflict resolution strategies when interacting with upset callers.

Front Desk Receptionist

MSI
04.2005 - 07.2005
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Client service
  • Conflict resolution
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Upselling
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Sales training
  • Payment processing
  • Inventory tracking
  • Building rapport
  • Sales development
  • Inventory control

Interests

My interests include spending time with my children and my dogs and going on new adventures with them whenever I can I love learning new things and I am ready to start this new chapter in my life by getting a great job for my awesome state I am excited to serve the citizens of FL in a meaningful way and make life better for Floridians during one of the more stressful times we face while in between positions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsPaid time offCompany CultureCareer advancementWork from home optionPersonal development programsPaid sick leave

Timeline

Sales Associate

Torrid Clothing Store
05.2009 - 12.2009

411 Operator

Metro One Telecommunications
09.2005 - 04.2008

Front Desk Receptionist

MSI
04.2005 - 07.2005

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