Summary
Overview
Work History
Education
Skills
Timeline
Intern

Kaley Seay

Ringgold,GA

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Recognized for enhancing workflow efficiency and achieving high customer satisfaction through effective problem-solving and team collaboration. Skilled in insurance billing and drug inventory management, consistently ensuring accuracy and compliance with healthcare regulations.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Online Grocery Associate

Walmart
09.2020 - 09.2022
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
  • Enhanced the online shopping experience for customers with timely order processing and communication.
  • Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
  • Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

Ringgold High School
Ringgold, GA

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Insurance verification
  • HIPAA
  • Supply restocking
  • Labeling accuracy
  • Drug inventory control
  • Pharmacy and customer records management
  • Stocking shelves
  • Drug safety
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medicare and medicaid process
  • Prescription interpretation
  • Drug inventory management
  • Verifying orders
  • Updating medication histories
  • Drug interaction awareness
  • Drug storage procedures
  • FDA drug safety guidelines
  • OTC recommendations
  • New hire onboarding
  • Record preparation
  • FDA compliance
  • Billing support
  • FDA and HIPAA compliance
  • Troubleshooting malfunctioning equipment
  • Resolving customer issues
  • Supporting pharmacy operations
  • Customer service
  • Team coordination
  • Creative thinking
  • Insurance claim processing software

Timeline

Pharmacy Technician

CVS Pharmacy
09.2021 - Current

Online Grocery Associate

Walmart
09.2020 - 09.2022

Ringgold High School

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Kaley Seay