Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Kaley Sheffield

Jacksonville,FL

Summary

Experienced Assistant Manager offering proven expertise in streamlining operations, controlling costs and maintaining tight schedules demonstrated by successful 10-year service industry career. Familiar with successful approaches for getting the most out of every team member. Good at working with bare-bones resources in fast-paced environments to achieve remarkable results. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Outgoing pediatric CNA with experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Puppy Play House
11.2017 - Current
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Administered policies and practices in HR, compliance, safety and quality assurance
  • Mentored underperforming staff with service-focused initiatives
  • Coordinated work handoffs and schedules with managers
  • Addressed and resolved customer inquiries and complaints to restore satisfaction
  • Trained employees on SOPs, company policies and safety measures
  • Entered data by inputting alphabetic and numeric information using established procedures
  • Provided consistent, reliable information to customers and team members
  • Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.

Medical Front Office Coordinator/ Surgical MA

New Life Surgical Associates
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.

Human Resources Specialist

U.S. Army
  • Applied knowledge of internal standards, employment regulations and industry practices to validate employee paperwork
  • Planned and implemented recruitment plans to bring in and hire well-qualified candidates
  • Created fun and engaging employee-focused events to boost morale and maximize retention.
  • Met and exceeded daily service quality and performance goals
  • Documented key points of customer interactions on digital database
  • Presented existing and prospective customers with valuable information to aid decision-making
  • Trained personnel in the correct use of new security systems, improving the effectiveness of front-line security personnel
  • Worked closely with service members and assisted with military separation, awards, disability, forms, military education, after service requirements, and honorable, dis-honorable, and medical seperations.

Customer Service Representative- Remote

Island Pet Movers
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered live online chats to give quick answers and solve problems faster.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.

CNA

Memorial Hospital Jacksonville
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CNA

Jump Start Pediatric Therapy Center
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Education

Associate of Science - Nursing

St. Johns River State College
Palatka, FL

Skills

  • Time management
  • Customer Service
  • Staff Supervision
  • Insurance Coverage Verification

Certification

  • CNA - Certified Nurse Assistant
  • PCT - Patient Care Technician
  • CPR & First Aid

Timeline

Assistant Manager

The Puppy Play House
11.2017 - Current

Medical Front Office Coordinator/ Surgical MA

New Life Surgical Associates

Human Resources Specialist

U.S. Army

Customer Service Representative- Remote

Island Pet Movers

CNA

Memorial Hospital Jacksonville

CNA

Jump Start Pediatric Therapy Center

Associate of Science - Nursing

St. Johns River State College

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