Kaleya Ward
Grand Prairie,TX
Summary
Dynamic customer service professional with extensive experience at Fhcann Associates, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism, contributing to increased sales growth and client satisfaction. Proficient in data entry and call center operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Fhcann Associates
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Medical Assistant
Baylor Scott & White
06.2024 - 11.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service Representative
Lowes Home Improvment
12.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate Of Science - Nursing
South College
Knoxville, TNDiploma -
Uplift Luna Prepatory
Dallas, TX06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
BLS certified
Languages
English
Full Professional
Timeline
Customer Service Representative
Fhcann Associates
11.2024 - Current
Medical Assistant
Baylor Scott & White
06.2024 - 11.2024
Customer Service Representative
Lowes Home Improvment
12.2023 - 10.2024
Associate Of Science - Nursing
South College
Diploma -
Uplift Luna Prepatory
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