KALEY CASS
Buffalo,United States
Summary
As a dedicated and passionate Biology student that has experience working in veterinary assistance and customer care, I am eager to apply a special educational interest in conservation and wildlife to collaborative, dynamic environments. I am committed to exceptional care and service, and always ready to learn and contribute positively and impactfully.
Overview
8
8
years of professional experience
Work History
Front End Team Member
Whole Foods
Buffalo, NY
10.2024 - Current
- Delivered high quality customer service in a fast paced environment while maintaining efficiency
- Accurately processed high volumes of cash, credit, and digital transactions
- Optimized the self-checkout area with proactive multitasking customers, technical troubleshooting, and preventing theft
- Maintained store flow and accessibility by managing the organization of shopping carts
- Maintained the operational integrity of POS systems and self-checkout through regular restocking and cleaning
Veterinary Assistant
Nickel City Animal Hospital
Buffalo, NY
06.2023 - 10.2024
- Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures, ensuring smooth operation of the veterinary clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Enhanced client satisfaction, educating pet owners on preventative care.
- Contact: Catherine Alsford (716) 847-1000
Veterinary Assistant
Georgetown Animal Clinic
Buffalo, NY
09.2022 - 01.2023
- Improved client relations through effective communication and education on pet health needs.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in examination and treatment of animals in veterinary clinic.
- Fulfilled prescribed medication for the patient including the correct amount and required safety stickers.
- Preparing core and non-core vaccines for administration.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Cleaned and disinfected exam areas, and kennels to prevent diseases and control odors.
- Contact: Chris Castiglione - (716) 633-7123
Professional Dog Bather
Petsmart
Plattsburgh, NY
11.2019 - 08.2022
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Contact: Teresa Demeter - (518)562-8600
Guest Services
Target
Plattsburgh, NY
05.2018 - 07.2020
- Handled POS systems and customer transactions.
- Managed inventory systems and maintained shipment and order items.
- Provided friendly customer service interactions to ensure customer satisfaction.
- Developed strong working relationships with team members to provide seamless guest services.
- Contact: (518)247-4961
Education
Bachelor of Science - Biology
Buffalo State
Buffalo01.2026
Bachelor of Science - Biology
Buffalo State
Buffalo01.2026
Skills
- Excel
- Word
- Customer Service
- Point of Sales
- Animal Handling
Timeline
Front End Team Member
Whole Foods
10.2024 - Current
Veterinary Assistant
Nickel City Animal Hospital
06.2023 - 10.2024
Veterinary Assistant
Georgetown Animal Clinic
09.2022 - 01.2023
Professional Dog Bather
Petsmart
11.2019 - 08.2022
Guest Services
Target
05.2018 - 07.2020
Bachelor of Science - Biology
Buffalo State
Bachelor of Science - Biology
Buffalo State