Kaleysha Reyes
Goshen,NY
Summary
Proven track record in enhancing customer experiences and safety at Legoland New York, showcasing expertise in equipment operation and emergency procedures. Excelled in teamwork and conflict management, significantly improving operational efficiency and guest satisfaction. Demonstrated versatility and strong customer service skills across various roles, contributing to positive outcomes and repeat business. Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills.
Overview
4
4
years of professional experience
Work History
Ride Operator
Legoland New York
06.2022 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Customer Service Cashier
the Home Depot
04.2021 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished desk displays and merchandise racks to maintain appearance of store.
- Collaborated with team members to maintain smooth operations during peak hours.
Server
Blue Finn Grill & Sushi
07.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Goshen Central High School
Goshen, NY06.2021
Skills
- Customer Service
- Equipment Operation
- Safety Monitoring
- Emergency evacuation procedures
- Ride operations
- Emergency Procedures
- Teamwork and Collaboration
- Conflict Management
Languages
Spanish
Native or Bilingual
Timeline
Ride Operator
Legoland New York
06.2022 - Current
Customer Service Cashier
the Home Depot
04.2021 - 05.2022
Server
Blue Finn Grill & Sushi
07.2020 - 04.2021
Goshen Central High School
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