Kali Albright
Wauseon
Summary
Dynamic and dedicated professional with extensive experience in customer service at Walmart. Proven ability in cash handling and conflict resolution, enhancing customer loyalty through exceptional service. Recognized for training new team members and maintaining high standards of cleanliness and organization, ensuring a welcoming environment for all guests. Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
01.2025 - Current
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling, reducing discrepancies in transactions.
- Enhanced customer loyalty by providing exceptional service and personalized interactions.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Crew Member
Dairy Queen Grill & Chill
05.2024 - 01.2025
- Prepared and served food items according to company standards and customer preferences.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Operated cash register, accurately processing transactions and balancing cash drawer.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Handled customer inquiries and concerns with professionalism to enhance satisfaction levels.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sandwich Artist
Subway
04.2023 - 04.2024
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of workstations and dining areas, adhering to food safety standards.
- Assisted customers in selecting menu items, providing excellent service and product knowledge.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to streamline sandwich assembly processes for improved efficiency.
- Adapted quickly to changing customer demands during peak hours, maintaining service speed.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Bachelor of Science - Tourism, Hospitality, And Event Management
Bowling Green State University
Bowling Green, Ohio, OH05-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Order taking
- Cash register systems
- Conflict resolution
Timeline
Cashier
Walmart
01.2025 - Current
Crew Member
Dairy Queen Grill & Chill
05.2024 - 01.2025
Sandwich Artist
Subway
04.2023 - 04.2024
Bachelor of Science - Tourism, Hospitality, And Event Management
Bowling Green State University