Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kali Alvarez

Underhill,VT

Summary

Dynamic and loyal Operations Manager skilled in business administration, employee mentorship, inventory control and building customer relationships. Proven track record in driving sales through effective merchandising and exceptional service. Adept at mentoring teams and fostering relationships, ensuring optimal operational efficiency and growth in a competitive retail environment.

Overview

16
16
years of professional experience

Work History

Fine Jewelry Operations Manager

Rockwall Professional Jeweler's
02.2022 - 05.2025
  • Performed inventory control procedures to manage stock.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.
  • Processed and stocked merchandise in accordance with store standards.
  • Managed daily operations to ensure optimal workflow and efficiency.

Lead Sales Associate

Farrow & Ball, Paint And Paper
12.2021 - 12.2022
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

Bookkeeper

Stellar Remodeling Services
02.2017 - Current
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Supported operations by communicating with customers, filing documents and managing data.

Bakery Manager/Chef

White Rock Coffee
08.2013 - 06.2019
  • Hired to outline and implement creation of bakery/casual dining department for rapidly growing coffee enterprise
  • Responsible for menu planning, recipe development and COG analysis
  • Developed daily protocol and time management systems resulting in high performing employees and effective kitchen operations
  • Responsible for hiring, training, mentoring and submitting performance reviews
  • Upheld health department and FDA food safety standards
  • Established accounts with food and equipment vendors

Kitchen Manager/Chef Instructor

Vermont Works For Women
10.2011 - 03.2013
  • Outlined, organized and implemented food service social enterprise focused on culinary training
  • Development of kitchen protocol and training curriculum
  • On the job and classroom training of knife skills, recipe literacy, cooking techniques, ingredient identification, kitchen protocol, equipment, food safety and sanitation
  • Recipe development and menu planning
  • Established new client base; nurturing client relationships through high standards of customer service
  • Created partnerships with local food vendors and small businesses

Store Manager/Catering Coordinator

Klingers Bread Company
09.2009 - 10.2011
  • Practiced strong customer service skills in order to motivate sales
  • Team development and mentorship; responsible for hiring, training, and scheduling
  • Daily cash management, and weekly sales reports
  • Trained staff on food safety standards, cleanliness and dining room esthetics
  • Oversaw daily retail operations plus store merchandising, marketing and public relations
  • Responsible for food/supply purchases, and cost analysis

Education

Bachelor of Arts - Liberal Arts And Sciences

Goddard College
Plainfield, VT
05.1999

Fundamentals Training - Culinary Arts

School of Natural Cookery
Boulder, Colorado
11.1998

Skills

  • Sales target achievement
  • Enhancing customer engagement
  • Inventory purchasing and management
  • Inventory merchandizing and sales floor upkeep
  • Promotional event coordinator
  • Mentor style leadership with a commitment to team development and employee retention
  • Strong organizational skills, multi tasking ability and task prioritization

Timeline

Fine Jewelry Operations Manager

Rockwall Professional Jeweler's
02.2022 - 05.2025

Lead Sales Associate

Farrow & Ball, Paint And Paper
12.2021 - 12.2022

Bookkeeper

Stellar Remodeling Services
02.2017 - Current

Bakery Manager/Chef

White Rock Coffee
08.2013 - 06.2019

Kitchen Manager/Chef Instructor

Vermont Works For Women
10.2011 - 03.2013

Store Manager/Catering Coordinator

Klingers Bread Company
09.2009 - 10.2011

Bachelor of Arts - Liberal Arts And Sciences

Goddard College

Fundamentals Training - Culinary Arts

School of Natural Cookery

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