Kali Baker
Bethalto,IL
Summary
Experienced at bringing success in developing and motivating restaurant teams to assist guests. Managing inventory and working hard to prevent waste. Positive and upbeat with customers and team members alike. Years of experience overseeing operations in food service. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
6
6
years of professional experience
Work History
Certified Restaurant Supervisor
Red Lobster
10.2021 - Current
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender/Take-Out Specialist
Red Lobster
09.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier
GasMart
07.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Jersey Community High School
Jerseyville, ILSkills
- Conflict Resolution
- Sales Operations
- Service Quality Enhancements
- Health and Safety Standards
- Hospitality
Timeline
Certified Restaurant Supervisor
Red Lobster
10.2021 - Current
Bartender/Take-Out Specialist
Red Lobster
09.2019 - 10.2021
Cashier
GasMart
07.2017 - 09.2019
Jersey Community High School
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