Kali Beck
Bettendorf,IA
Summary
Dedicated team player and with proven leadership and communication skills. Seeking an opportunity to leverage my talents with an organization where I can grow with as I achieve their goals.
Overview
13
13
years of professional experience
Work History
CSSR
Arconic
Bettendorf, Iowa
01.2023 - Current
- Schedule and confirm orders.
- Hosted daily meetings for multiple customers.
- Monitor invoicing, and upload to customer portals.
- Provided daily to hourly updates to customers.
- Trained newly hired employees to fill key positions and maximize productivity.
- Coordinating across multiple departments to ensure customer deliveries are met.
- Coordinate with transportation to ship material across DPW, DAN, and TN locations.
- Build SharePoint for accurate, live updates across all Arconic locations.
- Developed a positive customer relationship with GM, Nissan, Honda, Subaru, National, Misa Nissan, Misa Ford, Misa GM, and Hyundai.
Scheduler
Orthopaedic Specialists
Bettendorf, IA
06.2021 - 01.2023
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Analyzed demand and recommended updates to calendar schedule.
- Submitted new system orders and completed related paperwork.
- Provided delay updates and information regarding special circumstances.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Provided information regarding services and policies.
- Called no shows and cancellations to reschedule.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Customer Service Representative
Dohrn Transfer Company
Rock Island, Illinois
12.2017 - 06.2021
- Responsible for the scheduling of delivery appointments for three terminals
- Research and resolve customer issues – typically involve damaged or lost freight, missed pickups, expedited freight requests
- Data entry into main system for scheduling appointments and tracking freight from pickup to delivery.
Assistant Manager
Hy--‐Vee
Milan, Illinois
12.2014 - 12.2017
- Managed over 30 employees on a daily basis
- Responsible for the front of store operation (check out lanes, customer service counter and customer satisfaction for all departments)
- In addition to resolving typical customer service matters, also attended to issues related to theft, medical emergencies and hazardous weather events
- Reconciled the daily cash / checks received to the sales per the POS system ensuring all funds were accounted for
Hair Stylist
12.2014 - 12.2015
Clerk • Cashier
Dollar General
12.2012 - 12.2013
- Restocking and facing shelves
- Unload trucks, breakdown freight and position in aisles for restocking
- Cleaning
Education
Associates Degree - Liberal Arts
Southern Union State Community College
01.2014
Complete SHRM Certification Prep Course -
Skills
- Communication Works Under Pressure Decision Making
- Time Management Self-Motivated Conflict Resolution
- Leadership Adaptability Microsoft Office
- Computer Skills
Timeline
CSSR
Arconic
01.2023 - Current
Scheduler
Orthopaedic Specialists
06.2021 - 01.2023
Customer Service Representative
Dohrn Transfer Company
12.2017 - 06.2021
Assistant Manager
Hy--‐Vee
12.2014 - 12.2017
Hair Stylist
12.2014 - 12.2015
Clerk • Cashier
Dollar General
12.2012 - 12.2013
Associates Degree - Liberal Arts
Southern Union State Community College