Kali Castaneda
Lake Charles
Summary
Dynamic and results-driven professional with extensive experience in customer service and event management at Coastal Staffing. Proven ability to enhance guest relations and streamline operations through effective communication and organizational skills. Adept at utilizing Microsoft Office and POS systems to drive sales and improve client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Lake Charles
11.2025 - Current
- Cultivated relationships with customers, leading to increased repeat business and referrals
- Delivered customer service by promptly resolving inquiries and complaints, enhancing overall satisfaction
- Teamed up with colleagues to design merchandise displays that attracted more foot traffic and boosted sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
Event Staff Member
Coastal Staffing
Lake Charles
09.2025 - Current
- Monitored crowd control to ensure safety and comfort for all attendees.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
- Delivered customer service support to attendees, effectively addressing questions and concerns.
- Collaborated with team members to address guest inquiries effectively.
- Responded quickly and efficiently to any requests from guests or speakers.
- Assisted in setup and breakdown of events for seamless operations.
- Trained new staff on event protocols, enhancing operational readiness.
Team Member
McDonald's
Sorrento
12.2024 - 07.2025
- Collaborated cross-functionally with other teams to ensure seamless integration of efforts for successful project execution
- Collaborated with team members to achieve project goals, enhancing overall project quality
- Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
- Prioritized tasks within team's workflow, ensuring timely completion of project milestones
- Adapted quickly to changing priorities and unexpected challenges, maintaining team momentum
Sales and Marketing Agent
Nola Promotions
New Orleans
08.2024 - 10.2024
- Supported marketing team in developing and implementing sales strategies that contributed to revenue growth
- Performed market research and competitor analysis, identifying new business opportunities for expansion
- Coordinated with cross-functional teams to align sales and marketing initiatives effectively
Server/Cashier
Crying Eagle Brewing Company
03.2022 - 06.2023
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Highlighted daily breakfast, lunch, and dinner features, emphasizing key cuisine elements and wine and spirit pairings to enhance customer experience
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Ensured cleanliness of dining area by clearing tables, sanitizing surfaces, and restocking supplies to maintain a welcoming environment
- Addressed customer complaints and concerns promptly and professionally, fostering a positive dining experience
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
Sales Associate
IT'S FASHION METRO WOMENS APPAREL STORE
Leesville
07.2020 - 06.2021
Housekeeper
Comfort Suites
Leesville
01.2019 - 10.2019
- Clean rooms, hallways, lobbies, lounges, restrooms, and other areas to ensure compliance with health standards and enhance guest satisfaction.
- Replenish supplies, including drinking glasses, linens, writing supplies, and bathroom items, to maintain a welcoming environment for guests.
- Maintain cleanliness and organization of storage areas and carts to support efficient operations and improve service delivery.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Front Desk Clerk
La Quinta Inns & Suites
Leesville
06.2018 - 11.2018
- Greeted guests upon arrival and registered them for their stay.
- Responded to inquiries about hotel services and guest registration, providing recommendations for shopping, dining, and entertainment.
- Maintained accurate records of room availability and guest accounts using manual and computer systems.
- Executed bookkeeping activities, balancing accounts and conducting nightly audits to ensure financial accuracy.
Cashier/Sales Associate
Walgreens
Baton Rouge
09.2017 - 12.2017
- Greeted customers and identified individual needs to enhance shopping experience.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Described merchandise and provided guidance on use, operation, and care to assist customers in making informed purchases.
- Maintained up-to-date knowledge of sales, promotions, payment policies, exchange procedures, and security practices to ensure smooth transactions.
Education
High school diploma -
Leesville High School
Leesville, LA05-2013
Skills
- Event setup
- Catering event management
- Catering service
- Customer service
- Guest Services
- Guest relations
- Phone inquiries
- Technical Proficiencyng
- Phone call management
- Serving experience
- Hospitality management
- Hotel experience
- Event marketing
- Event ticketing
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Hospitality
- Technical skills
- ComputeRetail Saleseracy
- Computer operation
- POS
- Productivity software
- Organizational skills
- Attention to detail
- Time management
- Analytical thinking
- Conflict resolution
- Relationship building
- Interpersonal skills
- Written communication
- Communication skills
- Client assistance
- Client relationship development
- Sales
- Sales
- Hospitality
- Catering support
- Front Desk
- Typing
- Serving experience
- Typing
Certification
- CPR Certification
- Bar card
- Driver's License
Languages
English
Personal Information
Authorized To Work: US for any employer
Timeline
Sales Associate
Bath & Body Works
11.2025 - Current
Event Staff Member
Coastal Staffing
09.2025 - Current
Team Member
McDonald's
12.2024 - 07.2025
Sales and Marketing Agent
Nola Promotions
08.2024 - 10.2024
Server/Cashier
Crying Eagle Brewing Company
03.2022 - 06.2023
Sales Associate
IT'S FASHION METRO WOMENS APPAREL STORE
07.2020 - 06.2021
Housekeeper
Comfort Suites
01.2019 - 10.2019
Front Desk Clerk
La Quinta Inns & Suites
06.2018 - 11.2018
Cashier/Sales Associate
Walgreens
09.2017 - 12.2017
High school diploma -
Leesville High School