Kali Dean
Byron,United States
Summary
Dedicated individual with an advanced maturity, strong work ethic and over five years of experience in customer service. Motivated to maintain member satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Robins Financial Credit Union
Warner Robins, GA
01.2022 - Current
- Assist members with correctly processing loan applications, troubleshoot digital banking problems, help members with fraud forms, disputes and card issues such as repining, ordering new cards, billing questions
- Investigate and resolve member complaints promptly
- Reduce risk by reviewing policies and procedures
- Offer additional products and services the members could benefit from
- Direct incoming calls, routing them to the best-qualified department, maintain a clean workspace.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering support.
Teller
Robins Financial Credit Union
Warner Robins, GA
05.2018 - 01.2022
- Manage high amount of member volume, correctly balance at the end of each workday, maintain professionalism in stressful situations
- Educate members and cross-sell products that will best help the member, keep an eye out for fraudulent deposits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Explained the features of various banking products available to customers.
- Identified fraudulent activity or suspicious behavior immediately and direct to Member Service Representatives.
Supervisor
Arby's
Warner Robins, GA
05.2016 - 05.2018
- Train and assist employees, promote a healthy work environment, passion for helping peers succeed, strong verbal and non-verbal communication, ability to delegate, excellent communication skills, placed orders for inventory to ensure the business can run smoothly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
High School Diploma -
Crawford County High School
01.2016
Skills
- Policy understanding
- Dispute Resolution
- Financial Transactions
- Account Management
- Product Recommendations
- Member Service
Abilities
- Highly motivated team player and problem solver
- Effective communication skills, both verbal and non-verbal
- Flexible and able to adapt in multiple work environments
- Quick and efficient with learning and implementing new processes
- Ability to make critical decisions
- Efficient time management
- Regulatory Compliance
- Efficient in product knowledge and maintenance
Timeline
Member Service Representative
Robins Financial Credit Union
01.2022 - Current
Teller
Robins Financial Credit Union
05.2018 - 01.2022
Supervisor
Arby's
05.2016 - 05.2018
High School Diploma -
Crawford County High School
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