Kali Lynne English
Orlando,FL
Summary
To obtain a career within law enforcement while integrating communication skills within public affairs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Critical Incident Stress Management Team
Orange County Sheriff's Office
12.2021 - Current
- Increased participant engagement through tailored support sessions based on individual needs and goals.
- Collaborated with mental health professionals to ensure appropriate support services for participants in need.
- Facilitated debriefings on topics such as stress management and self-care, promoting overall well-being among participants.
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
Communications Supervisor
Orange County Sheriff's Office
08.2019 - Current
- Maintained policies and procedures to ensure compliance with regulatory standards.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Retrieves audio requests for other agencies and detectives
- Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel and Microsoft Publisher
- Proficient in PowerDMS software; uploading training manuals, creating tests and quizzes, creating training manuals for employees through the software
- Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Established a culture of continuous learning through professional development opportunities for staff members, such as creating the Dispatch SME Program.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
Assistant Squad Leader
Orange County Sheriff's Office
05.2014 - 08.2019
- Create daily radio schedule
- Commands daily tasks for over 20 employees to include quality control and administrative requests
- Call outs for specialty units, judges and any other on call agents as needed
- Understanding and pinpointing signs of stress from subordinates when handling a serious call
- Increased squad efficiency by implementing effective communication strategies and daily briefings, between subordinates and management.
- Maintained detailed personnel records, streamlining administrative processes and increasing accuracy of data, while maintaining current training requirements.
Certified Training Officer
Orange County Sheriff's Office
06.2012 - Current
- Mentor and train new dispatch trainees and 911 operators
- Promoted a positive working environment among trainees by fostering open communication channels between management personnel and frontline staff.
- Teach and create hands on scenarios for Basic Dispatch Academy
- Complete and review informative narratives on Daily Observation Reports of trainees
- Enhanced employee performance by designing and implementing targeted training programs.
Emergency Communication Specialist II - Dispatcher
Orange County Sheriff's Office
09.2009 - Current
- Maintain contact with callers for the purpose of updating deputies on in-progress calls
- Maintain contact with other agencies, entities and complainants on a regular basis to obtain information on requests from deputies
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Maintain knowledge of the Gold Elite radio system and radio matrix
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Emergency Communication Specialist I
Orange County Sheriff's Office
09.2008 - Current
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Summarize information given by callers, enter information into CAD for Dispatch.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
Master of Science - Emergency And Crisis Management
University of Central Florida
Orlando, FL12.2020
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Orlando, FL05.2018
Associate of Arts -
Valencia Community College
Orlando, FL08.2015
Training
- REACT Peer Support Training-UCF Restores, 06/2023
- Assisting Individuals in Crisis, 04/2023
- Group Crisis Intervention, 04/2023
- APCO Communications Supervisor Training, 03/2018
- Public Safety Leadership Development Program, 08/2015
- Instructor Techniques
- APCO Communications Training Officer, 07/2012
- Command School, 02/2011
- Public Sector Communications
- Managing Emergencies and Crises
- Fundamentals of Emergency Management
- Emergency Planning
- Abnormal Psychology
- Interpersonal Communications
- Hazards Analysis and Disaster Planning
- Organizational Communication
Timeline
Critical Incident Stress Management Team
Orange County Sheriff's Office
12.2021 - Current
Communications Supervisor
Orange County Sheriff's Office
08.2019 - Current
Assistant Squad Leader
Orange County Sheriff's Office
05.2014 - 08.2019
Certified Training Officer
Orange County Sheriff's Office
06.2012 - Current
Emergency Communication Specialist II - Dispatcher
Orange County Sheriff's Office
09.2009 - Current
Emergency Communication Specialist I
Orange County Sheriff's Office
09.2008 - Current
Master of Science - Emergency And Crisis Management
University of Central Florida
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Associate of Arts -
Valencia Community College
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