Kali Gonyer
Clearwater,FL
Summary
Dynamic customer service professional with a strong background at Winn Dixie Supermarket, excelling in accurate cash transaction processing and empathetic communication. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and staff training, contributing to a positive shopping experience and repeat business.
Overview
2
2
years of professional experience
Work History
Cashier, Customer Service, Sco, Supervisor
Winn Dixie Supermarket
12.2024 - 10.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Handled cash, credit, and debit transactions in a fast-paced environment.
- Adapted quickly to new technologies and systems for transaction processing.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Crew Member,
Taco Bell
08.2024 - 12.2024
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Operated cash register accurately, processing transactions efficiently and handling cash responsibly.
- Assisted in food preparation, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Boosted repeat customer rates by providing friendly and engaging service.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved team morale, leading to increased productivity and reduced turnover.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Supported training of new crew members, leading to more efficient onboarding process.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Delivered exceptional customer service, ensuring a positive dining experience.
- Operated kitchen equipment efficiently, maintaining high safety and sanitation standards.
- Assisted in food preparation, adhering to recipes and portion control guidelines.
- Accurately operated cash register to process customer payments.e
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Administrative Assistant, Data Entry,Files,
Coast2Coast Lein Search
10.2023 - 08.2024
- Managed daily office operations to ensure efficient workflow and organization.
- Supported team with scheduling, correspondence, and document preparation tasks.
- Coordinated meetings and maintained calendars for multiple executives.
- Assisted in the development of internal communications and reporting processes.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Education
High School Diploma -
BaySide HighSchool
Clearwater, FL05-2024
Skills
- Clear and concise customer interactions
- Strong background in customer support
- Trustworthy and principled conduct
- Empathetic communication
- Prioritization and planning skills
- Financial record management
- Adept at maintaining cleanliness standards
- Accurate cash transaction processing
- Proficient in team engagement
- On-time task execution
- Customer service excellence
- Transaction processing expertise
- Detail-oriented order management
- Payment transaction oversight
- Complex Problem-solving
- Staff training
- Refund handling
- POS systems
- POS system operations
- ID verification
- Attention to detail
- Multitasking and organization
- Clear communication
- Data entry
- Training and onboarding
- Credit card processing
- Basic math
- Upselling techniques
- Sales transactions
- Visual merchandising
- Receipt handling
- Transaction handling
- Gift card handling
- Credit and cash transactions
Accomplishments
- Trained and mentored multiple employees.
- Promoted to supervisor after only 4 months for exceptional performance.
- Achieved 98% of sales quote.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Cashier, Customer Service, Sco, Supervisor
Winn Dixie Supermarket
12.2024 - 10.2025
Crew Member,
Taco Bell
08.2024 - 12.2024
Administrative Assistant, Data Entry,Files,
Coast2Coast Lein Search
10.2023 - 08.2024
High School Diploma -
BaySide HighSchool