Kali Hatfill
Abingdon,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Packer
Shearer's Snacks
Bristol, VA
09.2023 - Current
- Pack products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Arranged items on pallets according to size and weight.
Customer Service Representative
Teleperformance USA
Bristol, VA
10.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Data Entry/Claims Processor
Advanced Call Center Technologies LLC
Kingsport, TN
08.2019 - 10.2021
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
Education
High School Diploma -
Patrick Henry High School
Glade Spring, VA05-2018
Timeline
Packer
Shearer's Snacks
09.2023 - Current
Customer Service Representative
Teleperformance USA
10.2021 - 10.2022
Data Entry/Claims Processor
Advanced Call Center Technologies LLC
08.2019 - 10.2021
High School Diploma -
Patrick Henry High School
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