Kali Mitchell
Richmond,VA
Summary
Dynamic General Manager with a proven track record at Sherwin-Williams, excelling in financial analysis and customer relationship management. Spearheaded operational strategies that enhanced efficiency and maximized customer satisfaction. Adept at staff training and development, fostering a high-performing team to achieve strategic business objectives.
Overview
12
12
years of professional experience
Work History
General Manager
Sherwin-Williams
Richmond, VA
10.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed accounts receivable activities such as billing customers, tracking payments, resolving disputes.
- Developed and implemented financial policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Analyzed price proposals and financial reports to identify reasonable prices.
- Developed and implemented strategic business plans to achieve company objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Assistant General Manager
Sherwin-Williams
Midlothian, VA
05.2019 - 10.2021
- Analyzed financial data and prepared reports for senior management.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Performed administrative tasks such as filing paperwork, preparing documents.
Operations Manager
Sherwin-Williams
Mechanicsville, VA
01.2018 - 05.2019
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained accurate records of customer payments using automated systems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
Manager
PawsCienda
Montpelier, VA
05.2013 - 01.2018
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Recruited, hired and trained new hires to optimize profitability.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Education
Bachelor of Science - Communications
Old Dominion University
Norfolk, VA05-2019
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
Richmond, VA05-2017
Skills
- Financial analysis
- Customer relationship management
- Account management
- Operations management
- Administrative skills
- Staff training and development
- Analytical skills
Timeline
General Manager
Sherwin-Williams
10.2021 - Current
Assistant General Manager
Sherwin-Williams
05.2019 - 10.2021
Operations Manager
Sherwin-Williams
01.2018 - 05.2019
Manager
PawsCienda
05.2013 - 01.2018
Bachelor of Science - Communications
Old Dominion University
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
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