Kali Myers
Fenton,MO
Summary
Talented Senior Vice President, Client Services with 12 years of experience and successful career in planning, developing and executing successful policies and initiatives to achieve maximum potential. Highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and adding additional lines of business within the company.
Overview
12
12
years of professional experience
Work History
Senior Vice President, Client Services
nimble (formerly National Medical Billing Services
Chesterfield , MO
2023.10 - Current
- Evaluated current processes to identify opportunities for streamlining client needs.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Developed and implemented cross selling strategies for expansion within the organization.
- Facilitated communication between internal teams by organizing bi-weekly training sessions.
Vice President, Client Services
nimble(formerly National Medical Billing Services)
Chesterfield , MO
2019.05 - 2023.09
- Built and fostered successful long-term relationships between the company and the client by being available nights and weekends.
- Monitored SLA's and client termination dates to ensure security of the company contract.
- Reviewed company client contracts
- Personally managed 25 of the companies top clients while maintaining a 99% retention rate.
- Monitored client financial data and consulted the client on potential losses and most profitable procedures.
- Analyzed client data to identify potential trends and foretasting collections.
- Developed and implemented strategies to improve client service operations.
- Traveled nationally to for client visits to build and strengthen client relationships.
- Created and developed
- Maintained client files, compiled reports and organized company resources.
- Resolved customer complaints regarding service by hearing their concerns and collaborating with the team for resolution.
- Worked with department leaders to create procedures and policies to support top-tier service delivery.
- Developed and executed strategic plans to support the vision of the organization by creating and implementing documents to assist in monitoring and streamlining the health of the client.
- Brought in more than $[Amount] in new business.
- Hired, trained and mentored staff dedicated to XXXXXX.
- Briefed executive leadership team operations activities, collected feedback from clients and incorporated new directives.
- Advised senior executives on approaches for resolving complex issues impacting operations.
Senior Director, Client Services
nimble(National Medical Billing Services)
Chesterfield , MO
2019.01 - 2019.05
- Received perfect client scores on all surveys, showcasing excellence in providing exceptional service and ensuring client satisfaction.
- Evaluated and addressed team performance while mentoring and supporting to create the best experience for the clients.
- Proactively identified and fixed issues affecting the client and company revenue.
- Monitored and communicated client risks with executive leadership to maintain a client retention rate on 10%.
Director, Client Services
nimble(National Medical Billing Services)
Chesterfield , MO
2018.08 - 2019.01
- Identified potential risks and developed contingency plans accordingly.
Client Manager
nimble(formerly National Medical Billing Services)
Chesterfield , MO
2016.04 - 2018.08
- Worked with at risk clients to strengthen and create a life long relationship with the company and client while maintaining a 99% client retention rate.
Account Receivable Manager
nimble(formerly National Medical Billing Services)
Chesterfield , MO
2012.01 - 2016.04
- Worked the companies top revenue clients to ensure claims processing.
- Identified trends and worked directly with the payer and provider reps for resolution.
- Reviewed payer contracts to ensure correct payment of claims.
- Proficient understanding in out-of-network processing of claims.
- Reviewed patient policies and SPD's and worked with third party pricers to maximize revenue.
- Identified and communicated demographic and authorization trends with the client to increase the clean claim rate.
Education
Some College (No Degree) -
Jefferson College
Hillsboro, MOSkills
- KPI Tracking
- Policies and Procedures
- Operational Excellence
- Financial Reporting
- Recruiting and Hiring
- Customer Support
- Process Improvements
- Operations Management
- Organizational Development
- Financial Management
- Corporate Communications
- Staff Development
- Strategic Leadership
- Partnership Development
Timeline
Senior Vice President, Client Services
nimble (formerly National Medical Billing Services
2023.10 - Current
Vice President, Client Services
nimble(formerly National Medical Billing Services)
2019.05 - 2023.09
Senior Director, Client Services
nimble(National Medical Billing Services)
2019.01 - 2019.05
Director, Client Services
nimble(National Medical Billing Services)
2018.08 - 2019.01
Client Manager
nimble(formerly National Medical Billing Services)
2016.04 - 2018.08
Account Receivable Manager
nimble(formerly National Medical Billing Services)
2012.01 - 2016.04
Some College (No Degree) -
Jefferson College
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