Kali Pena
Turlock,CA
Summary
Dedicated customer service professional with expertise in service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business profitability and deliver exceptional results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Associate
Amazon Warehouse
04.2024 - Current
- Ship dock, Loading and unloading packages, Storing and organizing packages, Ensuring compliance with safety and environmental regulations
- 55 hours weekly
Recruiter and Retention Specialist
GDC
09.2023 - 04.2024
- Working with Bold, Onsite with GDC, Recruiting calls, Quickbooks introduced
- 43 hours weekly
Packer
Zimmer Biomet
07.2023 - 04.2024
- Inspection of medical equipment, Computer usage, Record keeping
- 72 hours weekly
Aluminum Assembly
SMOKERCRAFT BOATS
07.2021 - 09.2023
- Laid off, Systems check, Parts inspection, Floor installation
- 40 hours weekly
Recruiter and Retention Specialist
Specialized Staffing, Inc.
03.2021 - 08.2021
- Worked with Avonite, High volume recruiting (200 calls a day), E verify, Backgrounds and drug screens
- 50 hours weekly
Final Finish
Forest River, Inc.
01.2020 - 03.2021
- Cabinet Shop (building overheads), Quality Control, Saw Room, Final Finish
- 40 hours weekly
Trimmer
Genesis Products LLC
07.2018 - 01.2020
- Started as a sorter (quality control) of raw wood, Moved to trimming position in less than a month
- 60 hours weekly
Education
High school diploma - General Studies
South Panola High School
Batesville, MS05.2012
Skills
- Recruiting
- Human Resources
- Technical Support
- Microsoft Office
- Interviewing
- Employee Orientation
- Payroll
- Quality Control
- Office experience
- Research
- Customer service
- Human resources
- Guest services
- Organizational skills
- Phone etiquette
- Clerical experience
- Typing
- QuickBooks (1 year)
- Data entry
- Communication skills
- Sales
- Hand tools
- Woodworking
- Microsoft Excel
- Accounting
- Word processing
- Filing
- Flexible Schedule
Certification
Driver's License, 05/01/20, Present
Assessments
- HR: Compensation & benefits, Proficient, 10/01/21, Knowledge of compensation and benefits programs
- Retail customer service, Proficient, 03/01/23, Responding to customer situations in a retail setting
- Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Call center customer service, Proficient, 10/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
- Recruiting, Proficient, 10/01/21, Managing the candidate sourcing and selection process
- Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
- Recruiting, Proficient, 07/01/22, Managing the candidate sourcing and selection process
Personal Information
Relocation: Anywhere
Languages
Spanish
Native or Bilingual
Additional Information
3401 Crowell Rd Apt 5, Turlock, CA 95382
Timeline
Amazon Fulfillment Associate
Amazon Warehouse
04.2024 - Current
Recruiter and Retention Specialist
GDC
09.2023 - 04.2024
Packer
Zimmer Biomet
07.2023 - 04.2024
Aluminum Assembly
SMOKERCRAFT BOATS
07.2021 - 09.2023
Recruiter and Retention Specialist
Specialized Staffing, Inc.
03.2021 - 08.2021
Final Finish
Forest River, Inc.
01.2020 - 03.2021
Trimmer
Genesis Products LLC
07.2018 - 01.2020
High school diploma - General Studies
South Panola High School
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