Kali Petruzzi
Ashland,OH
Summary
Dynamic customer service professional with a proven track record at Home Appliance Sales and Service, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective problem resolution, consistently fostering loyalty and repeat business. Proficient in Microsoft Excel, ensuring accurate data entry and streamlined operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Appliance Sales And Service
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Target
10.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Smoothie Artist
Pulp Juice And Smoothie Bar
08.2018 - 09.2020
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Trained new employees on smoothie-making techniques, company policies, and customer service best practices.
- Provided exceptional service by promptly addressing any concerns or complaints from customers with professionalism and empathy.
- Informed customers about nutritional benefits of various ingredients, helping them make healthier choices based on individual needs.
- Demonstrated adaptability by quickly learning new recipes or processes introduced by the company to meet evolving customer preferences.
- Developed loyal customer base through friendly interactions and consistent high-quality service.
- Ensured proper food storage procedures were followed to maintain freshness and prevent waste or spoilage.
- Streamlined order processing for faster service, effectively multitasking between taking orders, blending ingredients, and handling payments.
- Utilized downtime efficiently by restocking shelves, prepping ingredients for future use, or assisting coworkers as needed.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food preparation conditions.
- Enhanced customer satisfaction by crafting visually appealing and delicious smoothies tailored to individual preferences.
- Maximized product shelf life through effective rotation strategies in accordance with expiration dates and demand patterns.
- Mastered the use of blenders and other tools to create perfectly blended beverages every time.
- Prepared customized blends for guests with special dietary requirements or allergies without compromising taste or presentation.
- Collaborated with team members to consistently meet or exceed daily sales targets.
Education
Black River High School
Sullivan, OH2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Team development
- Microsoft PowerPoint
Timeline
Customer Service Representative
Home Appliance Sales And Service
10.2022 - Current
Sales Associate
Target
10.2020 - 10.2022
Smoothie Artist
Pulp Juice And Smoothie Bar
08.2018 - 09.2020
Black River High School
Similar Profiles
Jason KellyJason Kelly
Service, Delivery/Installation, and Repair at Home Appliance Sales And ServiceService, Delivery/Installation, and Repair at Home Appliance Sales And Service
Anthone CrableAnthone Crable
Lead Retail Customer Service Coordinator at Home Appliance Sales and ServiceLead Retail Customer Service Coordinator at Home Appliance Sales and Service
Marzieh Rahim KhorasaniMarzieh Rahim Khorasani
Salesperson at Home Appliance Sales And ServiceSalesperson at Home Appliance Sales And Service
Sandra SealSandra Seal
Certified Sterile Processing Technician at University Hospitals Samaritan Medical CenterCertified Sterile Processing Technician at University Hospitals Samaritan Medical Center
Stephen WaltersStephen Walters
Supervisor of Operations at FirstEnergySupervisor of Operations at FirstEnergy