Kali Pietras
Acworth,GA
Summary
Seasoned retail management professional with a proven track record at Victoria's Secret, enhancing customer experiences and driving sales through strategic leadership and team development. Skilled in inventory management and bilingual communication, I excel in operational efficiency and staff training, significantly contributing to business growth and community engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Victoria's Secret
Charlotte, US
06.2023 - Current
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of assistant manager through coaching, zoning, team selling, and personally selling.
- Interviewing, hiring, onboarding, and training key holders and associates.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
- Leading and developing shipment and merchandising staff
- Floorset mapping and execution
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
- Product launch support and monitoring product trends to adjust floorset where necessary
- Conducted regular performance reviews for employees to identify areas of improvement.
- Lead and conduct Bi-annual inventory counts
- Managed customer service inquiries and complaints in a timely manner.
Shopkeeper-General Manager
Jeni's Splendid Ice Creams
Pittsburgh, US
08.2022 - 06.2023
- Planned and participated in new shop and new market grand-opening events.
- Set store goals (daily, weekly, and monthly), and provide incentives for the team to meet these goals.
- Delegated key responsibilities to reporting management.
- Created schedules and confirmed all payroll before submitting to accounting to ensure the store was within profit/loss margins.
- Reviewed hiring initiatives and practices in a new market for the shop.
- Hired, trained, and continued to develop all incoming staff.
- Managed a team of up to 25 staff members in peak season
- Reviewed key indicators in the market to help identify problems and concerns in regards to staffing and possible market expansion
- Set supply pars for the shop
- Placed weekly supply orders and bi-weekly merch orders
- Conducted weekly and monthly inventory
- Connected with local organizations for fundraising opportunities and to interact with the community
- Provided emergency coverage to ensure the shop was operating to company standards
- Developed strategic plans to ensure smooth execution of large events
- Monitored trends and events in the city and adjusted staffing accordingly
- Communicated with upper area management to ensure market operations were to company standard
Assistant Shopkeeper-Assistant General Manager
Jeni's Splendid Ice Creams
Charlotte, US
03.2022 - 08.2022
- Open and close shop according to SOP standards
- Complete weekly and end of month inventory counts
- Assign daily duties to ambassadors and follow up on completion
- Completing weekly admin duties per admin checklist in a timely manner
- Complete schedule for shop using coverage planner
- Resolve and communicate store issues using service channel
- Touch base with Shop Keeper weekly to discuss any important topics
- Ensure proper handling of ice cream and all other food products
- Placing weekly GFS orders and Bi-weekly Plex orders
- Confirming received ice cream inventory matches bill of lading
- Draft and publish weekly Leadership and Team lead notes
- Certify ambassador on new flavors
- Onboarding new ambassadors
- Approving and adjusting team member time sheets
Store Manager
T-Mobile Premium Retailer | GP Mobile
Charlotte, US
12.2021 - 03.2022
- Create a results-focused culture that delivers financial results and drives profitability through collaboration and integrity
- Actively demonstrate consultative selling skills that set the standard of performance by educating and recommending solutions to ensure customer needs are met
- Deliver financial results based on specific performance and experience objectives to achieve company and team goals
- Demonstrate an early adopter mentality through ongoing self-development while preparing the team to execute on new programs quickly
- Recruit, interview, hire and develop an effective sales team
- Develop team for growth and promotion through individual performance development plans that consists of observation, coaching, and one on one real-time feedback
- Train the team on GP Mobile/T-Mobile's rapidly evolving technology, devices, and services
- Maintain operational procedures to help minimize risk, protect store assets, and ensure accuracy of sales recording
- Oversee store operations including inventory and merchandising as well as the implementation of new products and promotions
- Ensure adherence to GP Mobile and T-Mobile policies, procedures, and processes
- Drive marketing strategies to solicit new business, including outbound calling, community involvement, and outreach programs
Sales floor Dept. Supervisor-Appliances,Cabinets and Millwork
Lowes
Charlotte, US
04.2021 - 12.2021
- Responsible for customer-facing activities
- Clarifying needs and identifying solutions
- Leading and enabling a team of associates to deliver the best possible customer experience in the store
- Coaching and training associates and managing performance metrics
- Open or close the store or serve as manager-on-duty
- Closing sales
- Building detailed projects according to custom measurements and requests
- Inventory Management
Operations/Office Manager
Broad River Retail
Charlotte, US
04.2019 - 04.2021
- Answering inbound customer calls
- Manage front desk and office area
- Ensure accuracy and maintenance of orders and guest information
- Inventory management/Supply Management
- Consistently performed as top two stores in company inventory management for the time I was there
- Completed inventory moved between profit centers
- Complete Bi-weekly inventory counts
- Verify, validate, report and execute daily deposits
- Manage payment records and deposits including financed and cash transactions
- Partner with corporate teams to drive business performance and improvement
- Maintain awareness and drive performance to achieve key performance indicators (KPIs, Order Accuracy, CRM, Inventory, etc)
- Daily one-to-ones with sales team to discuss performance and training
- Receive incoming inventory and delivery trucks
- Dispatch outgoing inventory and delivery trucks
- Office supply management
- Responsible for all office needs and supply orders
- Organizing and uploading sales paperwork to docuware and excel
- Communicating important sales order information in both English and Spanish
Education
Diploma -
South Mecklenburg High school
06.2016
Skills
- Customer service
- Recruiting and interviewing
- Training and development
- Sales
- Retail Management
- Operations Management
- Auditing
- Inventory Management
- Process Improvement
- Upselling
- Team management
- Store management
- Schedule oversight
- Community involvement
- Stock replenishment
- Merchandising trends
- Fluent in English and Spanish
- Key performance indicators
Certification
- ServSafe, 07/01/22, 07/01/27
- Servsafe Manager Certification
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
Victoria's Secret
06.2023 - Current
Shopkeeper-General Manager
Jeni's Splendid Ice Creams
08.2022 - 06.2023
Assistant Shopkeeper-Assistant General Manager
Jeni's Splendid Ice Creams
03.2022 - 08.2022
Store Manager
T-Mobile Premium Retailer | GP Mobile
12.2021 - 03.2022
Sales floor Dept. Supervisor-Appliances,Cabinets and Millwork
Lowes
04.2021 - 12.2021
Operations/Office Manager
Broad River Retail
04.2019 - 04.2021
Diploma -
South Mecklenburg High school
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