Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kali Powell

Spokane,WA

Summary

Adaptable leader with a background in human services and education, specializing in behavioral psychology. Thrives in high-pressure environments and excels at conflict resolution. Demonstrates a strong commitment to problem-solving and is always eager to learn, seeking opportunities for personal and professional growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Employment Practitioner

Career Path Services
01.2024 - 06.2025
  • Initial engagement. Conducted employer and participant outreach and recruitment, orientation, and eligibility determination, initial assessment, and service plan development.
  • Responsible for supervising a caseload of participants (25-30 on average) by providing a comprehensive caseload management, documenting services, and managing an individual practitioner budget.
  • Job placement, transition and contingency planning, and follow up services.
  • Conducted timely accurate, and complete data input for registrations and enrollments, status changes, exits/ terminations, and post exit MIS in the division's operating system (ETO and/ or EJas).
  • Empowered and encouraged job seekers on my caseload by providing motivational interviews and regular check ins to provide support.

Head Varsity Fastpitch Softball Coach

Rogers High School
01.2022 - 06.2024
  • Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
  • Developed strong relationships with players, fostering a supportive environment for personal growth and success.
  • Developed training programs to enhance player skills and teamwork.
  • Maintain constant check of student athlete's grades and conduct.
  • Recruit within school, train, and coach the members of the Softball Program.
  • Coordinate the development and promotion of the softball program.
  • Mentored assistant coaches in effective coaching techniques and strategies.
  • Determine game strategy based on the team's capabilities.
  • Maintain and secure all softball equipment and uniforms.
  • Administrative tasks as assigned by the Athletic Director.
  • Follow established procedures in the event of an athlete's injury.

Inside Sales Analyst/ Executive Assistant

Bath Fitter Inland Northwest
08.2017 - 10.2023
  • Analyzed lead sources and advertising effectiveness regularly.
  • Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
  • Managed online review acquisition, follow-up, and increased the review count from 6 to over 800 in the last 5 years of employment.
  • Notated service requests and maintained positive relationships with customers by responding personally by promised time and date when necessary.
  • Initiated and responded to manual text campaigns weekly and implemented automatic text campaigns for all online lead sources.
  • Spearheaded the latest CRM overhaul and compiled the data necessary to make an easy transition. I also trained all company employees to efficiently use the CRM and maintained all administrative responsibilities throughout my employment with Bath Fitter.
  • Solely responsible for "rehash" sales to potential customers who did not move forward with their projects during original estimate. I reached over $100,000 in sales in November/ December 2022.
  • Managed lead conversion and customer acquisition.
  • Provided a team of 5 consultants with a schedule of at least 3 appointments daily.
  • Organized appointments over a map covering a 250-mile area.

Certified Umpire

USA Softball/ Self Employed
01.2012 - 01.2022
  • Mentored junior umpires, fostering their development and understanding of officiating techniques.
  • Developed strategies for managing high-pressure situations during competitive matches.
  • Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Developed strong relationships with coaches and teams, promoting mutual respect and a positive atmosphere during games.

Appointment Setter

Evergreen Tree Care, Spokane
12.2016 - 07.2017
  • Made 400-600 outbound calls per day to potential or past customers.
  • Part of a small team who filled schedules for 23 arborists in the Seattle area.
  • Sales strategies and impromptu rebuttals used daily.
  • Met quota each week regarding lead count/ sales to maintain employment.
  • Maintained relationships with clients and created a call back system several other employees adopted into their own practices.
  • Created a schedule form spreadsheet, a zip code lookup system, and a reference sheet in my first month of employment that the company now hands out to new employees.

Life Coach

Northwest College Support
12.2015 - 07.2016
  • Part of a comprehensive team to help students transition into adulthood.
  • Managed 30+ students overnight by handling all immediate needs, including emergency situations.
  • Provided transportation for students.
  • Kept record of all notable events and logged all administered medication.
  • Organized and maintained a structured living environment for students in need of extra support to achieve success in individualized treatment plan.

Independent Contractor/ League President

Women's Fastpitch Softball Association
10.2010 - 08.2015
  • Managed all marketing strategies and implementation to successfully create brand new leagues in 3 areas.
  • Managed all business aspects of the leagues such as: DBA and tax ID acquisition, opened and managed business bank account and all finances,
  • Recruited sponsors and supporters for leagues and teams.
  • Participated in several non-profit/ volunteer clinics and programs.
  • Created schedules for all league games for 3 leagues over 3 cities.
  • Collaborated with Angels baseball, the Boys and Girls Club in Orange County, and Major League Baseball to create the Angels Reviving Baseball in Inner Cities (RBI) League. We provided no/low cost clinics to inner city children.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe
01.2018

Skills

  • Individualized service planning
  • Case management
  • Advanced MS office suite
  • Adaptable (good at change)
  • Results-driven approach
  • Self-Motivated
  • Resourceful
  • Conflict management

Certification

  • Case Management I and II Certification
  • CPR Certified

Timeline

Employment Practitioner

Career Path Services
01.2024 - 06.2025

Head Varsity Fastpitch Softball Coach

Rogers High School
01.2022 - 06.2024

Inside Sales Analyst/ Executive Assistant

Bath Fitter Inland Northwest
08.2017 - 10.2023

Appointment Setter

Evergreen Tree Care, Spokane
12.2016 - 07.2017

Life Coach

Northwest College Support
12.2015 - 07.2016

Certified Umpire

USA Softball/ Self Employed
01.2012 - 01.2022

Independent Contractor/ League President

Women's Fastpitch Softball Association
10.2010 - 08.2015

Bachelor of Arts - Psychology

Arizona State University

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