Summary
Overview
Work History
Education
Skills
References
Timeline
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Kali Procter

Daly City,CA

Summary

Dynamic and results-driven professional with extensive experience in high-volume restaurants, including Nicks Restaurant. Proven ability to enhance customer satisfaction through strong communication and organization skills. Certified in food safety, I excel in fast-paced environments, consistently training staff and improving operational efficiency. Committed to delivering exceptional service and fostering a positive dining atmosphere.

Overview

13
13
years of professional experience

Work History

Server

Nicks Restaurant
Pacifica, CA
07.2016 - 06.2025
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.

Hostess

Hillside Supper Club
San Francisco, CA
08.2016 - 12.2016
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Assisted servers in bussing tables when needed during busy periods.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Accurately recorded customer information into reservation system.
  • Provided menus to customers and answered questions regarding menu items.
  • Greeted customers and provided them with menus.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Supervisor

Pizza My Heart, Inc.
Burlingame, CA
07.2013 - 06.2016
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Hostess

Pizza Chicago
Palo Alto, CA
10.2012 - 06.2013
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Took reservations from patrons by phone or online.

Education

High School Diploma -

Liberty High School
San Jose, CA
05-2015

Skills

  • Strong verbal and personal communication skills
  • Organization and time management
  • Self-sufficient and proactive
  • Ability to work under pressure and multitask in a fast-paced environment
  • Food safety and responsible beverage server certified
  • Friendly and postive attitude, always willing to learn and grow

References

References available upon request.

Timeline

Hostess

Hillside Supper Club
08.2016 - 12.2016

Server

Nicks Restaurant
07.2016 - 06.2025

Supervisor

Pizza My Heart, Inc.
07.2013 - 06.2016

Hostess

Pizza Chicago
10.2012 - 06.2013

High School Diploma -

Liberty High School

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Kali Procter