Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kali rahn

Edmond,OK

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, enhancing operational efficiency and team productivity through expert inventory control and staff motivation. Skilled in conflict resolution and cash handling, I excel in fostering a results-driven environment, achieving continuous improvement without compromising on customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Oklahoma City, OK
09.2023 - Current
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Provided on-the-job training to new staff members.
  • Identified needs of customers promptly and efficiently.

Shift Leader

blue planet landscaping LLC
Oklahoma City, OK
04.2022 - 09.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.

Team Member

Big Lots
Edmond, OK
06.2018 - 11.2019
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.

Education

High School Diploma -

Vinita Highschool
Vinita Ok
05-2016

Skills

  • Inventory Control
  • Shift reporting
  • Attendance oversight
  • Safety reviews
  • Schedule Management
  • Labor and food cost control
  • Cash handling expertise
  • Operations Management
  • Staff Motivation
  • Production Management
  • Conflict resolution techniques
  • Continuous Improvement

Certification

cpr certified

Languages

asl
Elementary

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
09.2023 - Current

Shift Leader

blue planet landscaping LLC
04.2022 - 09.2023

Team Member

Big Lots
06.2018 - 11.2019

High School Diploma -

Vinita Highschool

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Kali rahn