Kali Robinson
Fort Worth,TX
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Personal Banker
PNC Bank
Fort Worth, Texas
07.2023 - Current
- Cross-sold banking products such as credit cards, loans and investments.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
Personal Banker/Teller
Plains Capital Bank
Lubbock, TX
05.2017 - 10.2018
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Customer Service Manager/Marketing Director
Chick-fil-A
Lubbock, TX
11.2012 - 05.2017
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
- Trained and instructed employees in job duties or company policies, arranging for training when needed.
Education
Dental Assisting
West Texas A&M University
Canyon, TX02.2021
High School Diploma -
Monterey High School
Lubbock, TX12.2016
Skills
- Strong Sense of Banking Ethics
- International Finance Knowledge
- Exceptional Customer Service
- Cash Dispenser Operation
Timeline
Personal Banker
PNC Bank
07.2023 - Current
Personal Banker/Teller
Plains Capital Bank
05.2017 - 10.2018
Customer Service Manager/Marketing Director
Chick-fil-A
11.2012 - 05.2017
Dental Assisting
West Texas A&M University
High School Diploma -
Monterey High School